In the past year, Road Machinery Services has turned its CMI Terex Trashmaster compactors into treasure, in terms of customer satisfaction, that is.

Since March 2001, when Road Machinery Services added the new line to its offerings, the customer response has been excellent, according to Mark Hiatt, vice president/general manager.

Part of the reason the transition has been so smooth, Hiatt noted, is because “we already had a strong relationship with the Trashmaster owners and had serviced them for years. We were quickly accepted as the dealer for the new machinery in the Carolinas.”

The company didn’t start out from scratch with this concept either. For more than 20 years, he noted, Road Machinery Services has made a market in servicing, buying and selling parts, used machines and remanufacturing of the Trashmaster. “We were not the dealer. We were doing it in a more aftermarket role. The dealership then became available and with our years of experience, we were the logical choice to take over the Carolinas’ territory.”

However, Road Machinery Services didn’t go quickly into this new aspect of the company, having spent more than two decades servicing the machines before taking over the dealership. “By design, we limit our focus and try to serve specific markets well instead. We consciously take a focused approach and try to be the best in the market. Because of this, we try not to expand into several markets simultaneously,” Hiatt explained.

The company handles CMI’s line of Trashmasters/soil compactors including the new 3-75E and 3-90E units. They are used as landfill compactors for all solid waste – be it household or construction/demolition. When brought to a landfill, these machines spread the waste, break it up and compact it before it is covered.

According to Hiatt, the line is a “widely accepted, specialized landfill compacting machine with its full width coverage. It yields some of the highest densities of fill in the industry.”

CMI Corp., based in Oklahoma City, OK, is a division of Terex. For more information, visit www.cmicorp.com.

Road Machinery Services was founded in 1950, by Alex Mendaloff Sr., selling undercarriage products for heavy equipment. In 1979, the current owner, Fred Heath, with son Steve, took over the reigns, keeping much of the business the same.

With two locations in Statesville and Greensboro, NC, its core business is providing parts and service for earthmoving machinery. In addition, Road Machinery services undercarriages for a variety of equipment including crawler tractors, dozers and excavators. It also markets ground engaging tools such as bucket teeth and cutting edges for the earthmoving and mining industries, Hiatt said.

The company has a staff of expert mechanics trained to handle various repairs as well as a team of field service mechanics capable of handling jobs on site. Road Machinery also boasts a full-service parts department.

For more information, call 800/222-2564 or visit www.roadmachineryservices.com .

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