Anderson Machinery representatives accept their reward check from LiuGong and Cummins personnel at LiuGong’s annual dealer meeting.
Anderson Machinery Company is one of the first LiuGong Certified Cummins Service Providers in its dealer network. LiuGong recently formed a strategic alliance with Cummins, a long-term partner and supplier of engines for LiuGong products. LiuGong dealers now have the opportunity to become a certified and authorized Cummins Service Provider. The goal for both LiuGong and Cummins through this partnership is to provide their joint customer base with enhanced customer service and support on a local level.
In order to attain its Certified Cummins Service Provider designation, Anderson Machinery completed technical and warranty training through its local Cummins distributor. It now maintains a consistent Cummins parts inventory specific to engine repairs and has invested in the tools necessary to service the engines it is certified to work on.
Traditionally, a LiuGong equipment owner would need to contact their local LiuGong dealer for any warranty related service issue except those related to the engine. When an engine repair was required during the warranty period, the customer or their LiuGong dealer would have to contact their closest Cummins distributor to perform the service. By becoming certified, Anderson Machinery is now able to work directly with a Cummins distributor to secure genuine Cummins parts to perform required engine maintenance or repairs, providing a new level of convenience to their customers. With this certification, Anderson Machinery can assure customers that all LiuGong products powered by a Cummins Engine in their territory receive superior engine support right at any one of their five dealership locations in Texas.
According to Stan Parry of Anderson Machinery, “For our dealership, this certification is extremely valuable. It allows us to ensure that we can get our customers equipment fixed regardless of the failure as quickly as possible, eliminating or minimizing downtime. Being able to make that promise and stand behind it helps us sell the full line of LiuGong products in Texas.”
LiuGong Construction Machinery has been producing construction equipment for more than 50 years and is growing throughout the world, producing 50,000 plus wheel loaders a year. LiuGong currently offers wheel loaders, excavators, mini-excavators, backhoe loaders, skid steer loaders and vibratory soil compactors to the North American Market.
Anderson Machinery is a family owned and operated construction equipment dealership serving central and south Texas since 1957, with facilities in Corpus Christi, San Antonio, Pharr, Austin and Victoria, Texas. The company is a full service dealership offering sales, rentals, parts and service for a variety of equipment types.
For more information, call 361/289-6043 or visit www.LiuGongNA.com or www.andersonmachinerytexas.com.