Caterpillar Incorporated has named Foley Inc. the winner of its 2002 Annual Quality Improvement (AQI) Award.
Foley earned the award for the successful use of 6 Sigma in the Construction Division’s Rental Fleet Maintenance and Repair process.
The 6 Sigma project reviewed the existing maintenance and repair process, identified inefficiencies and redundancies and implemented improvements. The result is a streamlined repair and maintenance process that has improved customer satisfaction and reduced costs that didn’t add value to the customer.
The AQI award is one of Caterpillar’s most distinguished honors. The winning project is chosen based on process improvement; data analysis and control planning; impact on customers; employees and stakeholder satisfaction; and enterprise benefits. By winning the award, Foley has joined an elite group of dealers recognized by Caterpillar for their high quality standards and customer focus.
In presenting the award to Foley, David Picard, Caterpillar Hartford district manager, said, “The 2002 AQI award is a testament to Foley’s commitment to 6 Sigma. This dealership is dedicated to continuous quality improvement throughout their organization, with the constant focus on improving satisfaction among customers, employees, and stakeholders.”
“[The] 6 Sigma is yet another example of how progressive the Foley organization is, and how willing they are to pioneer new initiatives that will better meet customer needs,” said Picard.
“In addition to 6 Sigma, Foley has deployed repair process integrator (RPI) to continually improve service capabilities, and has invested in systems such as SAP and Siebel, which enable rapid communication throughout the organization and provide accurate and timely information to better manage the business. All of this will ensure that Foley will continue to be one of the best dealers around, always with the customer’s interest in mind,” Picard concluded.
In accepting the award, Kim Foley, CEO and president of Foley Inc., said, “We are absolutely committed to the success of 6 Sigma at our dealership. This is a new company philosophy that is driving process improvement through disciplined use of fact and data decision-making. The 6 Sigma methodology will enable us to find new ways to improve quality, reliability, and efficiency that will deliver greater customer value and satisfaction.”
Foley Inc. is the Caterpillar dealer in northern New Jersey, Staten Island, NY, and Bermuda.