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Thompson Machinery

Thompson Machinery, the local Caterpillar dealer in middle and west Tennessee and north Mississippi, celebrates its 75th birthday this month. In a letter written by the late DeWitt Thompson III, he reflects on the opportunity for the family to transition from a GMC truck dealership to a Caterpillar dealer was due to being in the right place at the right time.

Some say there is nothing more satisfying than a job well done. Many top construction equipment companies would agree but add a caveat — nothing is more satisfying than a job well done while also being able to make a positive impact on the community, and sometimes the world.

Thompson Machinery, the exclusive Caterpillar dealer for middle and west Tennessee and north Mississippi, sells and services a variety of equipment ranging from dozers to backhoes, to electric power generation and on-highway trucks, and even power systems for river barges traveling down the Mississippi River.

Technology is certainly a buzzword in the construction industry these days. Just about every executive likes to tout how their company is investing in the latest in drone, GPS and software technology. Buying technology is one thing, but implementing and creating a culture surrounding technology is a whole different story.

David “Dave” Dean Anderson, 83, passed away on Sunday, May 27, 2018. Mr. Anderson was a loving husband, father, grandfather, great-grandfather and friend to so many. He was also a proud veteran who served his country in the Armed Forces of the United States.

Thompson Power, a division of Thompson Machinery, now offers solar, microgrid and energy storage systems globally. The renewable energy Cat-branded products, warrantied by Caterpillar, are manufactured by First Solar and are designed to stand alone or integrate with Cat generators, on or off-grid designs, and energy storage systems through the Caterpillar Microgrid Controller.

Thompson Machinery held a grand opening event to promote the addition of a CAT Rental Store to its Jackson, Tenn., location on April 13. More than 200 guests turned out to celebrate the new addition, which includes upgrades to the showroom, entryway and parts area.

With 2016 customer satisfaction survey calculations now completed, Thompson Machinery has been ranked by its customers as providing the best overall customer satisfaction among all participating Caterpillar dealers in North America. Thompson, which has locations throughout Tennessee and Mississippi, also ranked as the number one dealer in the parts transactions, field service and shop service categories.

In February of 2016, Caterpillar announced its departure from the on-highway vocational truck market as part of the company's ongoing restructuring to align its businesses with existing conditions. Thus, many Cat dealers like Thompson Machinery who had invested heavily in capital assets and had many talented employees to service the on-highway truck market found themselves searching for new ideas to serve their customers.

Thompson Machinery held a well-attended machine demonstration event at the company's Tupelo, Miss., location on Nov. 17. The event was held to provide its guests with an opportunity to look over and operate a wide range of the latest Cat equipment, including the newest grade control machines.

Thompson Machinery's machine demonstration and cookout at its Memphis, Tenn., location on April 21 proved to be a successful event. The demo was held primarily to familiarize attendees on the newest Cat grade control dozers and excavators and to put a spotlight on the Thompson Advantage program.