Arnold Machinery has earned a sterling reputation with its customers through 85 years of pursuing its hallmark Silver Service standard. Now customers in the scrap, recycling and waste industries in Arizona and Nevada will see the same standard of support for Sennebogen material handling equipment.
Constantino Lannes, president of Sennebogen LLC, announced Arnold's appointment as a distributor of the green line material handlers in early May of this year.
Mike Miles, president of Arnold Machinery's Construction Equipment Division, welcomes the fit between Sennebogen and Arnold's service philosophy.
“We have to be selective on who we represent,” he said. “It has to be a quality product because we're going to stand behind it 100 percent. Constantino understands the kind of commitment and partnership we have to have, so we can go to the customer with that.”
Empowered to Satisfy Customers
Silver Service is a creed that keeps Arnold sales, service and support staff focused on customer satisfaction. Darrell Grebb, Arnold's vice-president of product support, is quick to correct the suggestion that he's the man in charge of delivering Silver Service to customers.
“We all are in charge of Silver Service,” said Grebb. “Silver Service is for all of our people to perform. It's not just 'service' related — whether it's something to do with the machine, or it's parts sales — it's for making our customers happy no matter what it is. It's the engine of our growth.”
While Arnold's “whatever it takes” mentality would seem risky to most heavy equipment distributors, Mike Miles simply said, “Nobody ever gets in trouble here for doing the right thing for a customer. We empower all our associates to make decisions on the spot and then, as management, we just handle it.”
A Quick Start
Scrap and recycling will be Arnold's primary focus for Sennebogen sales, along with waste handling and transfer stations. With their other product lines, Miles believes that Arnold now offers complete equipment solutions for those industries. With three branches in Nevada and one in Arizona, they are ramping up quickly to serve existing Sennebogen customers in the region.
Miles credits Sennebogen support for a smooth start-up.
“A week into our agreement, our stock order was in, our staff is signed up for parts training and technical training, and we had our first sales order in hand. Sennebogen's regional sales manager has already been out on the road with our sales team and our new branch manager in Las Vegas knocking on doors. Sennebogen has strong relationships with some of these customers and we have roads into some new customers. We'll be a pretty good team.”
For more information, visit Sennebogen-na.com.
