For a record fourth year in a row, on-highway truck engines from Caterpillar Inc. have won a prestigious award for customer satisfaction in a North American industry report.
International marketing information firm J.D. Power and Associates awarded Caterpillar’s C-15 clean diesel engine its highest levels of customer satisfaction saying "Caterpillar is a perennial strong performer that continues to lead the rest of the industry by a large margin."
"The results of the J.D. Power and Associates study, as an independent third party evaluation, clearly show the growing customer satisfaction with Caterpillar engines in the North American trucking industry," said Richard L. Thompson, Caterpillar group president with responsibility for the company’s global engine and research divisions. "Our employees take immense pride in these awards which demonstrate Caterpillar’s commitment to providing customers with engines that lead the industry in reliability, fuel economy and durability."
Caterpillar’s C-15 engine won the award in the "Vocational" category, which includes trucks used in demanding applications such as construction, refuse hauling and utility services. This year’s study was based on interviews with nearly 2,700 customers who own two-year old Class 8 trucks. It measures customer satisfaction in three areas of engine performance: engine quality and warranty; engine performance; and engine noise and vibration.
"This is also an exciting time for Caterpillar as we continue to see strong customer acceptance for our new engines powered by ACERT technology," said Thompson. "ACERT is a long-term emissions technology solution for customers who rely on Caterpillar engines and dealer support for their economic success."
Caterpillar is the first engine manufacturer to offer both medium- and heavy-duty truck and bus engines that meet the U.S. Environmental Protection Agency’s more stringent 2004 emissions standards. Caterpillar is the leading manufacturer and supplier of truck and bus engines in the combined medium- and heavy-duty categories in North America, holding the lead position in engine shipments to vehicle manufacturers since 1999.
For more information, visit www.cat.com.