Kubota Tractor Corporation has announced a significant investment in its procedure for processing warranty claims, including a new partnership with Tavant Technologies, a provider of aftermarket solutions. Going into effect in early 2019, Kubota will deploy the Tavant Warranty On-Demand (TWOD) platform as its sole application for handling warranty claims and related aftermarket business processes. The platform will help Kubota enhance its service quality and operational efficiency when processing and tracking warranty claims.
Kubota is investing in this improved warranty system to benefit its network of 1,100 dealers nationwide. Tavant's warranty platform is built to help automate and self-check claims during processing. Upon deployment, the system immediately reduces lead times and accelerates throughput rates. It enables an integrated workflow in which all stakeholders can work toward a common objective to eliminate errors, reduce warranty spend, improve product quality and enhance end-customer satisfaction.
“We chose to reinvent Kubota's internal warranty process to realize greater transparency and higher efficiency for our dealer network,” said Todd Stucke, senior vice president of marketing, product support, and strategic projects for Kubota Tractor Corporation. “Business processes around warranty claims are part of the services we offer to our stakeholders, and we always want to offer the best products and experiences. This new offering will help Kubota maintain the high level of service and customer satisfaction that is expected from all aspects of our company.”
“Because warranty is a complicated process, with hundreds of system components to track and many IT interdependencies, we chose to work with Tavant because of their knowledge of the manufacturing sector and their in-depth experience in the development and deployment of complex enterprise systems,” said Stucke.
Commenting on Tavant's growing warranty management business, Sarvesh Mahesh, CEO of Tavant, said, “The TWOD platform grew from our extensive work with several manufacturers across the globe. The warranty process was one of the greatest pain points for our clients, so we developed a sophisticated platform to solve challenges in claims processing, supplier recovery, and customer satisfaction. Working with an industry leader such as Kubota is a rewarding validation of our software and of its clear value-add to aftermarket operations.”
About Kubota Tractor Corporation
Kubota Tractor Corporation, based in Grapevine, Texas, is the U.S. marketer and distributor of Kubota-engineered and manufactured machinery and equipment, including a complete line of tractors of up to 170 Gross hp, performance-matched implements, compact and utility-class construction equipment, consumer lawn and garden equipment, hay tools and spreaders, commercial turf products and utility vehicles.For more information, visit KubotaUSA.com.
About Tavant Technologies
Headquartered in Santa Clara, California, Tavant Technologies is a digital products and platforms company that serves customers across North America, Europe and Asia-Pacific. Founded in 2000, the company employs over 2,500 people and is a recognized top employer. For more information, visit www.tavant.com/warranty-management.
About Tavant Warranty On-Demand
Tavant Warranty On-Demand is an AI-powered enterprise warranty platform offered on the Salesforce cloud. The on-demand platform offers end-to-end warranty lifecycle management and is the only solution of its kind on the force.com platform. It provides cross-functional integrations with legacy and ERP systems for data consistency and integrity and enables organizations to reduce warranty costs, increase supplier recovery, and improve aftermarket efficiency.