Linder Industrial Machinery Company has relocated its Asheville, N.C., facility to Arden, N.C. Linder is the distributor for Komatsu off-road equipment in Florida, North Carolina, South Carolina and southeast Georgia. The company also represents Wirtgen milling machines; Vogele pavers; Hamm compaction products; Kleemann crushing products; Atlas Copco drill, compressor, generator and hydraulic attachments; Genesis demolition and scrap attachments; Exodus scrap handlers; Esco, Hensley and Superior brooms.
According to Chris Wilkes, regional manager of western North Carolina, the relocation was made for two major reasons. One was to have a new, modern facility that would help to decrease the company’s operating costs and the other was to create a larger area for parts inventory.
“In the current economic climate, our customer base has asked us to be more efficient and proactive to their needs,” said Wilkes. “Linder is doing everything in its power to lower our daily operating cost so we can offer our customers world-class products and service at competitive prices. The new Arden facility allows Linder to receive next-day parts from several parts depots that support the manufacturers we represent. There are also two larger full-service facilities located less than 90 miles from Arden if we need additional support. One location is in Charlotte, N.C., and the other is in Greer, S.C.”
In addition to Wilkes, the new location is staffed by Mike Hemphill, sales representative; James Edgerton, product customer support representative; Ted Davis and Robert “Curly” Gregg, service technicians; Joe Fry, parts counterman; and Jerry Skiff, regional service manager.
“At the new Arden location the Linder employees are our biggest asset. Most of them have been with Linder for many years. A lot of them are native to western North Carolina and take great pride in making sure their customers are being taken care of,” commented Wilkes.
Skiff summed up his department’s goals, “From the service side, we will continue to support the Asheville area with our two full-time resident field technicians, Ted Davis and Robert Gregg, along with our very capable product support rep James Edgerton. If the need arises we can pull qualified people in from Greer and Charlotte. We have even pulled our techs from as far away as Columbia, Greensboro and Raleigh when the situation has warranted the need.
“We will work on all makes and all models, not just the main line equipment that Linder carries. If a machine has to come to one of our central shops for a major repair, we can even assist with transportation costs. We want to be a one-source shopping center. If a customer has an issue, we want them to be thinking ’Call Linder, they always give excellent service.’ Our goal is to take care of the customer, treat the customer the way we would want to be treated and never ask the customer to pay more than what is a fair invoice for our services.”
The new facility is located at 1 Business Park Circle, Arden, N.C. It is centrally located in the Asheville area, with convenient access to I-26 and I-40 and surrounding areas. CEG
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