Sell Your Equipment  /  Dealer Login  /  Create Account

Mack Introduces Mobile App to Increase Uptime Efficiency

The ASIST app will be free and will feature a quick link to the Mack Uptime Center for quick repairs.

Tue October 04, 2016 - National Edition
Construction Equipment Guide


Mack ASIST is a key part of the closed loop communication process around fault codes identified by Mack GuardDog Connect.
Mack ASIST is a key part of the closed loop communication process around fault codes identified by Mack GuardDog Connect.

Mack Trucks today announced a new Mack ASIST mobile app that allows customers to manage service and unplanned events from wherever they may be located. Mack ASIST is a cloud-based service relationship management tool that keeps fleet customers, dealers and service providers, Mack field staff and Mack Uptime Center agents connected during service and repair events.

“Mack ASIST enables us to give customers key information to help increase uptime and expedite the repair process,” said David Pardue, Mack vice president of connected vehicle and uptime services. “The new Mack ASIST app enhances our customers' ability to manage these events from a mobile device.”

The ASIST app will be free and will feature a quick link to the Mack Uptime Center for quick repairs. The Uptime Center, based in Greensboro, N.C., houses personnel from all customer support functions and connects them to customers and dealers through the latest vehicle communications technology and case management tools.

Mack ASIST is a key part of the closed loop communication process around fault codes identified by Mack GuardDog Connect. Through its partnership with Decisiv, Mack is currently piloting the app with select customers for Android and iOS operating systems.

Mack's approach to uptime begins with Mack GuardDog Connect, a proactive diagnostic and repair planning system. GuardDog Connect monitors fault codes that could potentially shut down a truck or lead to an unplanned visit to the dealer. The system enables quick diagnosis of issues, proactive scheduling for repairs and confirms parts availability, all while the truck is still on the job.

Mack ASIST enables communication through the entire process, allowing all parties to remain informed about the status of their vehicle before, during and after a service event. It also allows for a consistent customer service experience across the Mack dealer network including real-time updates to fleet customers.

Mack GuardDog Connect and Mack OneCall along with ASIST by Decisiv provide the foundation for both current and future opportunities to help fleet customers maximize their uptime and reduce their total cost of ownership.




Today's top stories

Crews Install Largest Concrete Beams Manufactured in Midwest On Tri-State Tollway's $4B Project

2021-2022 Construction Economic Forecast

VIDEO: Maintaining Your Snowplow for Better Performance

VIDEO: Could You Pull a 100-Ton Volvo Hauler Using Only LEGO Technic Elements?

Ruhlin/Shelly and Sands JV Begins Largest Project in ODOT District 4's History

Aerial Equipment Prices Up 29% in the U.S. According to Ritchie Bros. September Market Trends Report

Dynapac North America Names Jamie Roush President/General Manager

Ritchie Bros. Sells $500M of Equipment Through Marketplace-E in 12 Months


 






ceg-logo ceg-logo ceg-logo ceg-logo ceg-logo