Mack's industry leading approach to uptime support is managed through the Mack Uptime Center.
Mack Trucks has announced that it has signed a memorandum of understanding with WheresMyConcrete to develop future service options for Mack Fleet Management Services. The addition of WheresMyConcrete to Mack's fleet management offerings will help improve asset visibility and dispatch efficiency for concrete mixer fleets.
WheresMyConcrete provides real-time data for concrete mixer fleet dispatchers, improving transparency and service to customers, as well as providing critical analytics designed to help improve operations. Complete details of the WheresMyConcrete service offer have not yet been finalized.
“The addition of WheresMyConcrete means concrete mixer customers can count on Mack for more than just our dependable trucks,” said David Pardue, Mack vice president of connected vehicle and uptime services. “With the ability to view critical fleet information in real-time, WheresMyConcrete gives our concrete mixer customers the tools they need to be successful.”
Launched in 2014, Mack Fleet Management Services connects proprietary data from Mack's fully integrated telematics hardware with third-party solutions to help customers effectively and efficiently manage their operations. Mack's GuardDog Connect telematics solution serves as the enabling platform for Mack Fleet Management Services, eliminating the need for aftermarket hardware purchases and installation costs. GuardDog Connect is standard on Mack Pinnacle, Granite, Titan by Mack and TerraPro concrete pumper models.
“We look forward to working with Mack and offering concrete producers the unique benefits our system delivers,” said Anthony Valente, chief executive officer of WheresMyConcrete. “Through our combined technologies, we will help customers improve their decision-making processes and business performance.”
Beyond its support of fleet management services, GuardDog Connect enables real-time monitoring of a truck's engine, transmission and aftertreatment systems. Should an issue be detected, GuardDog Connect provides an initial diagnosis, scheduling of repairs and confirmation that needed parts are in stock and ready to install, all while the truck is still on the job. Through Mack ASIST and Mack OneCall™ , GuardDog Connect also offers proactive communication of critical information to a customer's predetermined decision-maker, helping to maximize uptime.
Mack's industry leading approach to uptime support is managed through the Mack Uptime Center. Located near Mack headquarters in Greensboro, North Carolina, the Mack Uptime Center houses personnel from every customer support function, enabling effective communication in support of customers.
Dedicated to quality, reliability and total customer satisfaction, Mack Trucks, Inc., has provided its customers with innovative transportation solutions for more than a century. Today, Mack is one of North America's largest producers of heavy-duty trucks, and Mack® trucks are sold and serviced through an extensive distribution network in more than 45 countries. Mack trucks and diesel engines sold in North America are assembled in the United States. Mack manufacturing locations are certified to the internationally recognized ISO 9001 standard for quality and ISO 14001 standard for environmental management systems. Mack is also a proud sponsor of Share the Road, an American Trucking Associations' public information campaign aimed at enhancing the safety of our nation's roadways.
Mack Trucks, Inc. is part of the Volvo Group, one of the world's leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, which employs about 100,000 people, has production facilities in 18 countries and sells its products in more than 190 markets. In 2015, the Volvo Group's sales amounted to about $37 billion. The Volvo Group is a publicly-held company headquartered in Gothenburg, Sweden. Volvo shares are listed on Nasdaq Stockholm.
For more information about Mack, visit www.macktrucks.com.