As part of its continuing commitment to boost customer uptime, Mack Trucks has renewed its contract with Decisiv, provider of the Mack ASIST service relationship management tool.
As part of its continuing commitment to boost customer uptime, Mack Trucks has renewed its contract with Decisiv, provider of the Mack ASIST service relationship management tool. Mack ASIST is a web-based, real-time communications portal that keeps fleet customers, dealers and service providers, Mack field personnel and Mack Uptime Center agents connected during service and repair events. Mack ASIST is also a key part of the closed loop communication process around high-severity faults identified by Mack GuardDog Connect.
“ASIST allows us to provide valuable information to decision makers in real time, helping to expedite repairs and maximize uptime,” said David Pardue, Mack vice president of connected vehicle & uptime services. “Extending our partnership with Decisiv will enable us to continue delivering the uptime solutions our customers depend on.”
Mack's partnership with Decisiv spans more than a decade. In that time, ASIST has evolved from a simple dealer estimating tool into a powerful enabler for Mack's industry-leading uptime solutions. By providing real-time access to Mack for warranty, recalls, service bulletins, and build information, as well as third-party systems, ASIST helps customers make informed decisions to maximize their uptime thanks to robust communications about the service event.
“Communication is critical to the uptime equation because it allows customers to make the best decision for their business,” said Dick Hyatt, president and CEO of Decisiv. “We look forward to continuing our collaboration with Mack and helping customers improve the financial return on their truck assets.”
Mack's approach to uptime begins with Mack GuardDog Connect, a proactive diagnostic and repair planning system. GuardDog Connect monitors fault codes that could potentially shut down a truck or lead to an unplanned visit to the dealer. The system enables quick diagnosis of issues, proactive scheduling for repairs and confirms parts availability, all while the truck is still on the job.
Mack ASIST consolidates communication through the entire process, allowing all parties to remain informed on the status of their vehicle before, during and after a service event. It also allows for a consistent customer service experience across the Mack dealer network including real-time updates to fleet customers.
Mack GuardDog Connect and Mack OneCall™ along with ASIST by Decisiv provide the foundation for both current and future opportunities to help fleet customers maximize their uptime and reduce their total cost of ownership.
Dedicated to quality, reliability and total customer satisfaction, Mack Trucks, Inc., has provided its customers with innovative transportation solutions for more than a century. Today, Mack is one of North America's largest producers of heavy-duty trucks, and Mack® trucks are sold and serviced through an extensive distribution network in more than 45 countries. Mack trucks and diesel engines sold in North America are assembled in the United States. Mack manufacturing locations are certified to the internationally recognized ISO 9001 standard for quality and ISO 14001 standard for environmental management systems. Mack is also a proud sponsor of Share the Road, an American Trucking Associations' public information campaign aimed at enhancing the safety of our nation's roadways.
Mack Trucks, Inc. is part of the Volvo Group, one of the world's leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, which employs about 100,000 people, has production facilities in 18 countries and sells its products in more than 190 markets. In 2015, the Volvo Group's sales amounted to about $37 billion. The Volvo Group is a publicly-held company headquartered in Gothenburg, Sweden. Volvo shares are listed on Nasdaq Stockholm.