Metso announced that it inaugurated its expanded service center and new training center in Mesa, Ariz., strengthening customer support for customer's mining operations in the United States Southwest.
The site combines advanced OEM‑level service capabilities with a purpose‑built training environment in one location, reinforcing Metso's proximity to customers operating in this critical mining region.
Metso enables customers to improve performance through faster response times and structured, practical training. Together, these capabilities allow Metso to support customers not only when repair needs occur, but also proactively by strengthening skills, safety and labor capabilities.
The Mesa site represents a $198 million investment and encompasses more than 20,000 sq. ft. of dedicated service and training space.
The expanded service center, which has increased its square footage by 60 percent, delivers comprehensive life cycle support for Metso equipment, according to the company. The sales office, service center and training facility employes more than 100 employees serving daily vide customer base with new project and aftermarket services.
Services range from inspection and diagnostics to complete component rebuilds and assemblies. Heavy-duty infrastructure and experienced technicians allow the facility to safely service large mining components while supporting reliable equipment performance across customer operations.
"Here in the Southwest U.S., a true hub for copper and gold, reliable operations and local service capabilities are more critical than ever," said Martin Karlsson, vice president sales and service USA, Metso. "By strengthening service capabilities close to customer operations, Metso enables faster response, easier access to OEM expertise, and deeper understanding of customers' day‑to‑day challenges."
Mesa becomes the company's first fully equipped global training center operating alongside a high‑capability service center. The purpose‑built facility combines classroom learning, digital tools and simulators, and hands‑on training with real equipment and components.
By integrating training with advanced service capabilities in one location, Metso helps customers improve safety, reliability and operational performance — strengthening skills alongside service support.
"The Mesa Training Center gives our customers access to hands‑on, competency‑based learning in a real service environment," said Nichole Pritchard, director, commercial and sales enablement in Metso Academy. "By combining classroom instruction, digital tools and practical training with equipment and components, we help teams operate and maintain assets more safely, efficiently and reliably."
The new Mesa center continues Metso's long-term service and technology investments in the North and South America, reinforcing its commitment supporting customers close to their operations in this strategically important region.
Recent investments include the opening of a technology hub in Pittsburgh, Pa., supporting bulk material handling customers, and a Dewatering Development Hub in Irapuato, Mexico, enhancing capabilities for critical spare parts. In addition, a new service center in Prince George, British Columbia, Canada will be inaugurated shortly, further expanding support for customers amid rising copper and gold demand.
