Dan Moore, president of R.W. Moore Equipment Company, a full-service equipment provider specializing in John Deere machinery, announced that effective Jan. 1, 2009, the company is implementing a new account manager program for its customers. Prior to the program customers had different contacts for their sales and product support needs. This program is designed to furnish new and existing customers with one point of contact for all of their needs; sales, service and parts.
“We are excited to offer this program to our customers,” Moore said. “At R.W. Moore, we are dedicated to proactive thinking on behalf of our customers and this new program will enhance customer satisfaction and business efficiencies.”
The goal of the account manager program is to provide customers one point of contact and enrich R.W. Moore’s knowledge regarding each customer’s business and needs. By allocating three additional employees to the account manager staff, R.W. Moore has been able to decrease the size of each account manager’s territory. The account managers are now able to spend more time with each customer and with each customer collectively create a plan to maximize each customer’s productivity and minimize each customer’s costs.
“This program is about our customers, what they want and need,” Alex Bullard, general sales manager of R.W. Moore said. “We are a customer focused company and work to exceed our customers’ expectations. As a customer I would want to work with one person from a company who knows my business and knows me.”
For more information, call 800/849-8899 or visit www.rwmoore.com.