Syncron, a provider of cloud-based after-sales service solutions focused on empowering the world's leading manufacturers to maximize product uptime and deliver exceptional customer experiences, announced Sumitomo Construction Machinery has selected Syncron Price to optimize its global service parts pricing.
As a manufacturer of construction machinery like hydraulic excavators and asphalt pavers, Sumitomo knows equipment downtime can be troublesome and costly. In a world where orders for service parts are constantly fluctuating, Sumitomo sought cutting-edge solutions to streamline and optimize its business processes, improve customer satisfaction and better predict and meet financial goals.
Prior to working with Syncron, Sumitomo's service parts price management process was a completely manual and time-consuming effort. With Syncron Price, the Sumitomo team will be able to review the entire service parts pricing process, ultimately improving the quality and efficiency of pricing, while simultaneously enhancing customer satisfaction and financial performance.
"At Sumitomo, we were seeing a decrease in both efficiency and quality due to an increase in the number of manhours needed to manage service parts pricing for new sales models and regions," said Kazuo Kawashima, deputy corporate officer, Customer Support Division & general manager, Parts Department at Sumitomo. "Intelligent features, technical support, the implementation approach and an impressive customer list led us to choose Syncron. We believe the Syncron team is the most knowledgeable and easy to work with in the industry and look forward to our continued partnership."
Sumitomo will roll out Syncron Price to its global network with the main goals of improving the efficiency and quality of pricing, while simultaneously enhancing customer satisfaction and financial performance.
"We are thrilled to work with Sumitomo to enhance their service parts pricing efforts," said Katsuto Ochiai, managing director, Japan at Syncron. "We believe we can take Sumitomo to the next level of automation and operational efficiency and look forward to our continued success together."
To learn more about Syncron and its service parts pricing solution, visit https://www.syncron.com/.