Terex AWP Steps Up Customer Service

Fri September 25, 2009 - National Edition

Terex Aerial Work Platforms (AWP) held a grand opening Aug. 27 of its new parts and logistics center, located in North Bend, Wash., just east of Seattle. The new facilities are comprised of two buildings: a logistics facility totaling 42,000 sq. ft. and a parts warehouse totaling 150,000 sq. ft. The warehouse will serve as a place to both store and manufacture parts for Genie booms, scissors and aluminum products.

“We are very excited about our new North Bend location. With additional space and room to grow, customers can expect to see additional items added to our parts line-up,” said Siva Balakrishnan, vice president Global Services, Terex AWP. “We also aim to increase our already excellent fill-rate with our improved operations.”

Terex AWP and Seacon Construction worked to design the facilities from the ground up in order to meet the complex needs of shipping and receiving Genie aerial equipment and material lifts. Once Genie units have been manufactured in Redmond, they will be sent to North Bend for consolidation and shipping.

“The new facilities provide us with the opportunity to move away from Redmond’s traffic congestion, offering improved freeway access for shipping and receiving our equipment and parts,” said Balakrishnan.

There will be up to 105 team members employed initially at the North Bend location. The site will be staffed Mondays to Fridays, 5 a.m. to 6 p.m.

For more information, visit www.terex.com.