More than 65 mechanics and service technicians from 20 U.S. and Canadian utilities and co-ops participated in Terex Utilities’ annual service school in June.
More than 65 mechanics and service technicians from 20 U.S. and Canadian utilities and co-ops participated in Terex Utilities' annual service school in June. Also participating were a Terex rental partner and distributor. Instruction covered technical topics, including boom and rotation hydraulic overload protection, dielectric testing, hydraulic leveling, side load protection, controls and more.
During the three-day event in Watertown, S.D., participants rotated through a series of stations that incorporate Terex utility equipment and training aids to educate attendees on the most current maintenance, troubleshooting and repair procedures for the company's digger derricks and aerial devices.
“This in-depth training gives customers the skills and confidence to perform necessary maintenance to keep their Terex equipment operating safely and at peak performance,” said Jason Julius, technical support and training of Terex Utilities.
Approximately 75 percent of the participants were first-time attendees. For this reason, Terex keeps group size small.
“Mechanics and technicians are able to get one-on-one instruction, forging personal relationships with our trainers,” said Julius.
The staff of instructors includes Terex field service technicians, engineers and national service technicians, many of whom have more than 20 years of experience with Terex Utilities equipment.
Attendees range from brand-new employees to experienced hydraulic and heavy equipment service technicians. The Terex Utilities service school is designed to provide a personal experience, matching depth of instruction to the attendees' skill level.
In addition to the annual service school at Terex Utilities' headquarters, training also is available throughout the year at regional Terex service centers. Earlier in 2017, schools were held in Pennsylvania and Oregon. This fall, two additional events will take place in Waukesha, Wis. (Sept. 12 to 14), and in White House, Tenn. (Oct. 17 to 19). Class size is limited to 30 participants.
For more information, visit http://www.terex.com/utilities/en/service-support/training/index.htm
Help Is Also Just a Phone Call Away
New centralized contact information (firstname.lastname@example.org and 844/TEREX-4U, 844/837-3948) makes it easier for customers to be immediately directed to the right department, including technical support.
“No more phone tag or hunting for the right number at the right branch or department,” said Jonathan Harlan, director of global customer responsiveness.
“When customers call, they can expect to receive live, personal support,” said Joe Caywood, director of marketing.
Terex Utilities can be reached from 7 a.m. to 5 p.m. Central Time, with additional emergency call support 24/7.
For more information, visit http://www.terex.com/utilities/en/service-support/training/index.htm.