Volvo Trucks North America recently learned of four cases in which the steering failed on vehicles equipped with a greaseable two-piece steering shaft manufactured by Willi Elbe. Based on their inquiry into these incidents, they are proactively contacting all of the owners of the affected vehicles and directing them to take the vehicles out of service as soon as possible.
Volvo has also stopped delivery of all vehicles equipped with the component, and will issue a safety recall.
We eexpects to have an interim solution next week, which will allow for safe operation of the vehicle until a one piece shaft has been installed. We will supply the repair instruction as soon as possible.
Volvo is also working with the suppliers of the one piece shaft to expedite delivery of parts to support the recall. We expect to start receiving some one piece shafts within the next four weeks.
A customer support line has been established and a customer care representative is available to answer our customers' questions. The phone number for the customer support line is (877-800-4945 opt #1).
What models and model years are affected?
Certain 2016 and 2017 Volvo VNL, VNM, and VNX ( VNX is under review and may
be affected ) model trucks
Certain 2016 and 2017 Mack Titan model trucks.
To read Volvo's full press release on the issue, visit https://www.fmcsa.dot.gov/sites/fmcsa.dot.gov/files/docs/Volvo%20Safety%20Recall%20Alert%20Steering%20Shaft.pdf.
