WheresMyConcrete is a a cloud-based and telematics-connected dispatching, analytics and customer service tool.
Mack Trucks announced today that WheresMyConcrete, a cloud-based and telematics-connected dispatching, analytics and customer service tool, is now available for Mack ready-mix customers seeking improved asset visibility, dispatch efficiency and real-time data identifying exactly where a concrete load is in the delivery process. Mack made the announcement during World of Concrete 2017.
“WheresMyConcrete helps Mack's ready-mix customers better track vehicles, while also offering analytics to improve operational performance, enabling the more efficient management of their trucks,” said Tim Wrinkle, Mack construction product manager. “This tool gives managers information in real-time, helping eliminate the potential for unnecessary downtime on the job site.”
WheresMyConcrete, a new addition to Mack Fleet Management Services, provides real-time data for concrete mixer fleet dispatchers, improving transparency and service to customers, as well as providing critical analytics designed to help improve operations. Utilizing Mack's factory-installed GuardDog Connect integrated telematics platform, WheresMyConcrete is available on Mack truck models equipped with a Mack engine, including the Mack Pinnacle, Granite, TerraPro and LR models. GuardDog Connect is standard on these Mack models.
WheresMyConcrete can be tailored to ready-mix customers' needs, including those who need only GPS tracking of their trucks. Additional features can be bundled to enhance the service, including digital tickets, electronic billing, sales tracking and analytics, and driver payroll management. Ready-mix customers are able to access WheresMyConcrete's up-to-the-minute information either online or through a free mobile app.
WheresMyConcrete also allows contractors to download a free app to track deliveries with live traffic and up-to-the-minute ETAs, improving delivery precision. Contractors also can see current, upcoming and past orders, review digital tickets and signatures, and pay invoices online.
Ready-mix companies can also access powerful analytics offered by WheresMyConcrete for a detailed look at yards/man-hours, dead time, driver performance and contribution margin analyses.
“WheresMyConcrete helps U.S. Concrete increase the value we provide to our customers and helps differentiate us from our competition,” said Ronnie Pruitt, COO, U.S. Concrete. “The dispatching software increases efficiency and productivity of Mack vehicles in our fleet to improve customer service, and the Customer Interaction app provides our customers real-time data about their concrete, saving them time and money.”
Mack Fleet Management Services connects proprietary data from Mack's fully integrated telematics hardware with third-party solutions to help customers effectively and efficiently manage their operations. GuardDog Connect telematics solution is the enabling platform for Mack Fleet Management Services, eliminating the need for aftermarket hardware purchases and installation costs.
“WheresMyConcrete provides concrete producers a comprehensive and intuitive tool that delivers better data to make better decisions,” said Anthony Valente, CEO of WheresMyConcrete. “And, thanks to Mack's fully integrated GuardDog Connect telematics system, we can deliver these improvements without the need for additional hardware.”
Mack GuardDog Connect enables real-time monitoring of a truck's engine, transmission and aftertreatment systems. If an issue is detected, GuardDog Connect through Mack ASIST and Mack OneCall, offers an initial diagnosis, schedules repairs and confirms that needed parts are in stock and ready to install, all while the truck is still on the job. GuardDog Connect also offers proactive communication of critical information to a customer's predetermined decision-maker, helping to maximize uptime.
Mack's industry leading approach to uptime support is managed through the Mack Uptime Center. Located near Mack headquarters in Greensboro, North Carolina, the Mack Uptime Center houses personnel from every customer support function, enabling effective communication in support of customers.
For more information about WheresMyConcrete, visit Mack booth No. C-5103 during World of Concrete 2017, which runs Jan. 17 to Jan. 20 at the Las Vegas Convention Center, Las Vegas, Nevada or head over to the Mack site at www.macktrucks.com.