Pictured here with representatives from Komatsu, Columbus Equipment Company and Eramo & Sons, Komatsu Director of Customer Support presents Chris Eramo, Eramo & Sons CFO, with a service certificate for Komatsu CARE’s 60,000th service interval.
Komatsu recently joined Columbus Equipment Company to celebrate Komatsu CARE's 60,000th service interval. In a ceremony conducted at Columbus Equipment Company's new branch facility in Columbus at 2329 Performance Way in Columbus, Ohio, a service certificate was presented to longtime customer John Eramo & Sons Inc.
Launched in 2011, Komatsu CARE is a complimentary maintenance program designed to support Komatsu Tier IV, construction-sized machines.
John Eramo & Sons'Komatsu D61EXi-23 crawler dozer was the 60,000th service interval conducted under the program.
The Komatsu CARE program is similar to complimentary maintenance programs that have been implemented successfully in the luxury auto industry. The programs are designed to ensure that covered vehicles maintain value and extend component life. Eligible Komatsu Tier IV, construction-sized machines, whether rented, leased or purchased, are covered by the Komatsu CARE program for the first three years or 2,000 hours, whichever comes first. The program includes scheduled factory maintenance, a 50-point inspection during each service and two complimentary Komatsu diesel particulate filter exchanges. Diesel exhaust fluid tank flushes within the first five years are also available for certain Tier IV machines.
Rocky Eramo, chairman of the board of Eramo & Sons was pleased that his company was the recipient of the 60,000th Komatsu CARE service interval. According to Eramo, his company has been doing business with Columbus Equipment Company since day one and feels the company is among the best in the business. He explained that his company— established in 1966 —has built a reputation on reliability, and maintaining that reputation requires the same from his equipment providers. Getting a job done on time means that equipment downtime must be kept to an absolute minimum.
For Eramo, stability is extremely important, explaining that over the years he's seen other equipment dealers with less focus on service go the way of the dinosaur while Columbus Equipment Company has consistently provided dependable, outstanding service.
Eramo recalled a conversation he had with Columbus Equipment Company founder, Willis “Bill” Early many years ago. Eramo was considering the purchase of a new machine from a competitor when Early provided the specs on a new Komatsu. The numbers added up in favor of the Komatsu; 10 percent more power, 10 percent more weight and 10 percent less expensive. Impressed with that first machine, Eramo & Sons has equipped its fleet with Komatsu equipment ever since.
Dave Penwell, Eramo & Sons service manager, agrees with Eramo's analysis, saying that Komatsu makes a great machine. According to Penwell, the dealership takes excellent care of them and he appreciates the personal relationships he's developed with Columbus Equipment Company's service representatives over the 16 years he's worked with them. He added that they make themselves available whenever they're needed, and have earned the handle Ohio's Dependable Dealer.
Eramo & Sons is a third generation family-owned business focused on earthworks and utilities projects within a 60-mi. (96 km) radius of the company's Hilliard, Ohio, office location. The company takes a hands-on approach toward its business with a member of the family management team directly involved with every project.
Established in 1952, Columbus Equipment Company is a leading heavy-equipment distributor, offering industry-leading brands and product support. The dealership serves the construction, mining, aggregate, lifting, paving, forestry, waste-recycling and landscaping industries throughout Ohio, Indiana, Kentucky and West Virginia.
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