Company Wrench has recently become the new JCB dealer for the Carolinas with dealerships located in Raleigh, N.C., and Columbia, S.C. The company will be offering the full line of JCB backhoe loaders, wheel loaders, skid steer loaders, compact tract loaders, compaction equipment, telescopic handlers and hydraulic excavators. The two companies share many of the same philosophies, goals and ambitions and see big opportunities to serve the construction, recycling and demolition equipment markets in the Carolinas.
Company Wrench Ltd. is a national equipment dealer with 10 locations throughout the eastern half of the United States with a strong track record of equipment rentals, sales and service, according to the company. As a relative newcomer to the Carolina general construction markets, the company has worked diligently to gain a foothold in the region, to complement its business in the demolition and recycling industries. While the Raleigh branch has been operating since July of 2013, the Columbia facility came online in early 2015.
Dick Mizzell, Company Wrench’s regional manager attributes the company’s success to closely following the company’s mission, providing every customer with the cutting edge of customer service. “Our definition of customer service is to provide a solution the same day a customer calls and respond as quickly as possible,” said Mizzell, “It means keeping the customer informed. Even a phone call to acknowledge we are working on a solution to their problem.”
Company Wrench provides JCB programs including JCB service exchange, JCB assetcare and training programs designed for authorized JCB service providers. JCB service exchange takes worn out equipment parts and meticulously returns them to OEM new condition. Instead of simply rebuilding the broken component that made the part fail, the service technicians break down, clean and inspect every component before rebuilding each part to insure they are in perfect, like-new operating order. JCB assetcare offers JCB genuine service, the planned maintenance program and the JCB extended warranty support. As the authorized JCB service provider, all Company Wrench service technicians will go through extensive training on JCB equipment maintenance and repairs through the JCB master technician program.
JCB has put an extraordinary amount of time, energy and innovation in implementing its sustainability initiatives across its entire network of global operations. Think Eco is a program established to promote pollution prevention, energy efficiency, carbon management and health and safety in all JCB manufacturing facilities. JCB efficient design is an initiative that inspires the development of environmentally responsible products, while its social engagement program, JCB Community, focuses many charitable efforts within the community. With programs like these, Company Wrench felt it was an easy choice to represent an equipment brand that has proven to be such a clear world leader in environmentally responsible equipment manufacturing and supporting its community.
Company Wrench and JCB leadership share many common beliefs, but the shared ethos of never being content is one of the strongest indicators that the partnership will be a success. Owner Brad Hutchinson, who evolved Company Wrench from a small tow truck business in 1999 into a successful demolition and recycling equipment provider, has never been satisfied and has continually sought to improve Company Wrench’s operations and services. The company has always challenged the status quo, becoming one of few equipment dealers to also become an equipment manufacturer with the inception of C.W. Machine Worx.
The new partnership also adds several machine lines and features to Company Wrench’s current offerings. It will be the first time Company Wrench will offer the backhoe, which was invented by JCB’s founder, Joseph Cyril Bamford in 1953. A safety feature of the machines is the side entry on the JCB skid steer and track loaders. “JCB equipment line opens several new opportunities for business that include our traditional customer base of scrap and demolition, as well as the contractor market, manufacturing, specialty contracting, and governmental business. This line of equipment will open more opportunities to serve our customers and we want to focus on the markets we can serve and properly support, allowing us as a company to grow and expand into the future,” said Mizzell, “Our Southeast team is excited and sees the partnership as an opportunity to grow and expand what we do, building around our core group. These are fun and challenging times.”
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