Equipment East has added another experienced professional to its customer support team with the hiring of Lauren Shaw as a parts specialist at the company's Bow, N.H., location.
In her new position, Shaw works directly with contractors, municipalities and equipment owners, assisting them in identifying and ordering replacement parts while also supporting Equipment East's service department by supplying technicians with the components they need to keep customers' machines operating efficiently.
One aspect of her new role that Shaw particularly enjoys is the opportunity to expand her technical knowledge. In addition to helping customers at the parts counter and over the phone, she has been training in the dealership's hydraulic hose department, where custom hoses are built for a wide variety of construction equipment applications.
"I've really enjoyed the opportunity to learn more about the equipment," Shaw said. "I've been learning how to build hydraulic hoses, getting familiar with the equipment and expanding my knowledge every day. That's been exciting."
Shaw brings five years of heavy equipment parts experience to Equipment East. Before entering the construction equipment industry, she worked in the medical equipment field, where she developed a strong background in parts management and customer support before transitioning into heavy equipment. Since then, she has continued building her knowledge while helping customers keep their equipment operating efficiently.
Shaw said Equipment East's commitment to employee development was one of the biggest reasons she decided to join the company.
"I wanted to work somewhere that encouraged me to continue learning and growing," she said. "Everyone here has been welcoming, willing to answer questions and eager to help me build my skills. It's been a great environment to become part of."
Away from work, Shaw enjoys spending time outdoors at her home in Deerfield, N.H., where she and her fiancé share a small farm with three horses, ducks and other animals. A lifelong New England resident who grew up in Londonderry, N.H., she especially enjoys horseback riding on the trails surrounding her property.
As she continues settling into her new role, Shaw said she looks forward to building relationships with Equipment East's customers while expanding her technical knowledge and helping contractors keep their equipment working productively in the field.
Equipment East is the authorized New England dealer for DEVELON, Yanmar, ASV, Ammann and Sullivan-Palatek equipment, offering equipment sales, rentals, parts and service through locations in Massachusetts and New Hampshire.
