Superstition considers Friday the 13th a day on which to be especially cautious, a day of dread or a day of possible misfortune.
However, for the owners, employees, and customers of Five Star Equipment Inc. and Mecca Krull, Friday, Feb. 13, was a day for change and optimism. It was on that day that Five Star Equipment officially took control of the Mecca Krull operations in Orchard Park, NY.
Mecca Krull, which had operated as a John Deere dealer in western New York since 1973, and Five Star Equipment, in business since 1980, merged to add a sixth location to the Five Star family of dealerships. Coupling this new branch with existing New York locations in Kirkwood, Rochester, and Syracuse, the company provides unlimited service to all of central and western New York. Additional stores in Dunmore and Stroudsburg serve northeastern Pennsylvania.
Frank Gallo, associate owner of Five Star Equipment was enthusiastic about the acquisition. “We are happy to make Mecca Krull employees and customers part of our organization. We look forward to a seamless transition, and we hope for much success in this area,” he said.
In conjunction with being an award winning John Deere dealer, Five Star Equipment is the New York dealer for Hitachi excavators and Euclid trucks. Additionally, the corporation is the supplier of Eager Beaver and Trail King trailers. An extensive stock of attachments from manufacturers such as Magnum, Allied, and Tramac, to name a few, makes Five Star Equipment the type of full-service dealership that most customers desire.
All company branches operate a rental department that is fully stocked with new and used items available for rentals of any duration. For added customer convenience, Five Star has access to several financing sources to assist with the funding of equipment purchases.
Five Star has taken huge strides to bridge the distance between the corporate branches and the customers. Company services, equipment, and parts are not limited by individual location. This is made possible by the utilization of an overnight delivery service. This service allows customers to access any part or attachment in any of the six locations. If the item is in stock, it will be shipped on the overnight delivery truck to the proper location, and the customer will be able to pick up the purchase the following morning at no extra charge. This service also can be used for customers to ship tracks to and from the company’s track shop located in Dunmore.
To further accommodate customer needs, Five Star employs three customer service advisors who have the sole responsibility of providing parts to the company’s outlying areas
To accommodate mechanical problems that occur in the field, the company has service technicians that are both equipped and experienced in repairing equipment on the job site.
According to the company, combining existing corporate resources with those of the Orchard Park location, Five Star Equipment is certain that customers will have access to the best equipment and service personnel in the industry. Both existing customers and John Deere consistently recognize the company’s long-standing commitment to customer service, and Five Star is proud that this commitment is a corporate goal.
Gallo further stated, “The entire staff of Five Star Equipment Inc. is very excited about the growth of the business, and customers are encouraged to become acquainted with any of the Five Star locations. All of us at Five Star Equipment hope that our customers will find this expansion to be extremely beneficial to their business, and we look forward to seeing them.”
For more information, call 570/346-1701 or visit www.fivestarequipment.com.