Hino Trucks has expanded its Certified Ultimate dealer network with the addition of eight dealers. With the addition of these new dealerships, Hino's Certified network now includes more than 25 dealerships operating nationwide that continue to have outstanding unified performance year after year across their sales, parts and service departments.
Creating an outstanding dealer network requires significant investments by both Hino and a certified dealer, according to the company. In addition to hardware and tooling, they also include training, providing superior customer service by focusing on the Ultimate Ownership Experience through continuous improvements in processes, training and dealership appearance. The backbone of the Ultimate Ownership Experience is Hino's 240 dealerships across the country who deliver higher standards at every touch point throughout the lifecycle of product ownership.
The following are the newly inducted Certified Ultimate Dealerships:
- Interstate Trucksource Inc., Romulus, Mich.
- Gabrielli Truck Sales Ltd., Jamaica, N.Y.
- Hino of Baton Rouge, Port Allen, La.
- Flag City Truck, Findlay, Ohio
- Bergey's Truck Center, Souderton, Pa.
- Potomac Truck Center, Gainesville, Va.
- Rush Truck Center, Houston
- Degel Truck Center, St. Louis, Mo.
Susan Cassidy, vice president and general manager of Interstate Trucksource Inc. said, "We appreciate the working relationship between the great people at Hino Trucks and the staff at both of our Hino dealerships. It is important to align our goals with those of our OEM at all levels. An example of such an alignment is achieving the Certified Ultimate Dealer status. We worked hard as a dealership team to attain this level and the benefits are clearly visible. Our enhanced ability to properly take care of our customers benefits both us and our OEM."
Mark Dysarz, senior manager of dealer development of Hino Trucks added, "It takes commitment, investment, and embracing continuous improvement to become Certified Ultimate. It is remarkable to see our program candidates transform their dealer operations through the acceptance process and almost immediately benefit."
Hino Trucks, a Toyota Group Company, manufactures, sells, and services a lineup of Class 4-8 commercial trucks in the United States. For more information, visit www.hino.com.
