Mack Certified Uptime Centers Improve Efficiency

Mack Certified Uptime Centers are a new dealer service certification dedicated to maximizing customer uptime.

📅   Tue March 24, 2015 - National Edition


Mack Certified Uptime Centers are a new dealer service certification dedicated to maximizing customer uptime.
Mack Certified Uptime Centers are a new dealer service certification dedicated to maximizing customer uptime.

Mack Certified Uptime Centers are a new dealer service certification dedicated to maximizing customer uptime.

Mack Certified Uptime Centers are the latest extension of Mack's commitment to keeping customers' trucks and operations at peak productivity. Due to standardized workflows and service processes, as well as redesigned service bays, Mack Certified Uptime Centers will enable faster and more efficient service and repair. The revisions also will offer more transparent information to the customer, helping them to make quicker decisions for their business, according to the company.

“This certification goes beyond just improving diagnostic times,” said Stephen Roy, president of Mack Trucks North America. “We're increasing customer uptime by changing our approach to the service process, ensuring our customers' trucks are diagnosed and repaired efficiently and returned back to them as quickly as possible.”

Mack Certified Uptime Centers will feature “uptime bays” reserved specifically for trucks with service and repair tasks requiring less than four hours of work. Customers with vehicles needing a quick repair will be rapidly diagnosed, serviced and returned to work, increasing efficiency at the dealership and improving a customer's ROI.

Mack's Uptime Solutions, including Mack GuardDog Connect telematics and Mack ASIST service management system, will be built into the new Mack Certified Uptime Centers' workflows. Mack's recently announced integration of Truck Diagnostics System (TDS) and Mack ASIST also will support Certified Uptime Centers, enabling faster, more efficient information sharing.

Mack is currently piloting the certification at 21 locations throughout the United States and Canada.

For more information, visit www.macktrucks.com.