Milton CAT held an open house in its new 100,000 sq.-ft. Batavia, N.Y., facility on April 4 and 5.
Approximately 2,000 guests toured the facility, watched product demonstrations, visited a product support fair comprised of 25 booths, each focused on a specific parts or service capability and enjoyed an old-fashioned hog roast. Many customers participated in the excavator rodeo or multi-terrain obstacle course or tried out other pieces of Cat, Challenger, Genie and Metso equipment.
The new facility, which covers more than 62 acres, is Milton’s headquarters for all of western New York. Meticulously planned to improve customer service and employee safety, every feature of the building has a purpose and no detail was left out.
Tours began in the fully equipped training room where both Milton employees and customers will be able to receive equipment, maintenance and safety training, as well as exchange information and ideas. Visitors were then led through 13 areas, each demonstrating a different aspect of Milton’s commitment to its customers and employees, from the Cat Contamination Control Compliance program to self-serve kiosks for customers who know their parts numbers to the “knock-down” wash bay where equipment can be quickly cleaned before being sent for repairs or being sent out to a job site.
Milton CAT paid careful attention to its facility layout and accessibility. Field service, for example, has dedicated parking and parts pick-up areas, including night pickup capability. The weld shop was placed separately from the other shop areas to reduce noise and welding contamination around component assembly areas. And a roomy load/unload area with one-way truck traffic eliminates the need to back trucks in from the road, increases safety and decreases time spent waiting. Sealed, heated floors, covered storage and well-designed customer waiting areas throughout the facility keep employees and customers safe and comfortable.
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