(L-R): Don Zajick, president, and Karen Zajick, vice president, both of Norris Sales; Warren Kennedy and his wife, Shana; and Jason Oglesby, technical service manager, and Joe Sluke, field service trainer, both of Wacker Neuson.
Warren Kennedy, an eight-year Norris Sales employee, recently received Wacker Neuson’s National Technician of the Year award. He was selected from among employees at approximately 1,200 North American dealerships.
"It’s partly Norris Sales and partly me," said Kennedy. "I’m a very good mechanic. I’m good with people. I’m like a mediator, pretty much. When you go to the job and the customer is hot and you got parts, and you are out there, you have to keep your cool and be confident. That’s the main thing, confidence.
"I came from the automotive field, so it was a little bit different," Kennedy added. "These machines are getting more and more advanced, so I was always advanced at the automotive dealer, so I think it generally helps me diagnose faster and get the job done with great customer relations and politeness and respect. That takes it a long way."
The search for the award recipient begins on a regional level, with the Wacker Neuson field sales force.
"Our field sales force nominates somebody and that nomination is based off of knowing the dealers, knowing the ins and outs of their business on a day-to-day basis and really identifying who goes above and beyond to support the product and make sure owning a piece of Wacker Neuson equipment is the best experience for the end user that they can possibly have," said Jason Oglesby, technical service manager of Wacker Neuson.
After the regional nomination, the senior management and the executive team at the corporate office review the choices, including going over the details, engaging with the dealerships and with the field sales force and come up with the top winner of the year.
The top winner of the year is selected and the dealership is sponsored for the following year for a series of Wacker Neuson technical service schools.
"We cover their airfare, hotels and so on to sponsor them back to any training they want the following year," said Oglesby.
"We have the best-in-class service team, period, and everyone in the company, across the board, in all our departments are equally as deserving," said Karen Zajick, Norris Sales vice president.
"We are just really proud that Wacker Neuson realized and recognized someone that is so hard working and really represents our company well," she added. "Exemplarily customer service is Warren’s [Kennedy] number one goal and that’s our company’s goal. When we have all that work together, it’s nice to see it come to fruition with an award like this being presented. Approximately 1,200 dealers around the country and in Canada are involved. it’s unbelievable. We are really proud of it and it’s something that certainly we will not forget."
For more information, visit www.wackerneuson.us and http://www.norrissales.com/.