Northeast Cat Dealer Opens Dedicated Learning Center

Wed November 19, 2014 - Northeast Edition
CEG

The Milton CAT Training and Development Center offers Power Systems class attendees an opportunity to learn about the latest technological advances of Cat Power Generation products in a 37,000-sq.-ft. facility.
The Milton CAT Training and Development Center offers Power Systems class attendees an opportunity to learn about the latest technological advances of Cat Power Generation products in a 37,000-sq.-ft. facility.
The Milton CAT Training and Development Center offers Power Systems class attendees an opportunity to learn about the latest technological advances of Cat Power Generation products in a 37,000-sq.-ft. facility. In the automatic transfer switch lab, class attendees work with the latest Cat switches in a simulated live environment and learn proper safety protocols, hands-on troubleshooting, detailed maaintenance procedures and the utilization of appropriate instru In this lab exercise, class attendees are learning how to use specific tooling and appropriate procedures to test several of the various components used in Cat generator sets and power systems products. In classroom and lab exercises, technicians have the opportunity to practice and implement lessons learned on simulators and on actual Power Generation Systems. In the EMCP 4 Controls Class, participants are introduced to this controller and are given spe Exercises are designed to give participants the chance to work individually, in pairs, and on teams, to accomplish specific goals and share learned experiences with fellow attendees. Discussions and deductive reasoning activities ensure all class attendee Attendees use the touch pad controls and menu structure of the control panel on this automatic transfer switch to program and test its operation. With many of Cat’s products, utilizing computer-based software is not the only method taught to get the


Officials at Milton CAT, the Northeast and upstate New York Caterpillar Dealer, announced the opening of a complete training center at its Milford, Mass., campus. According to the manager of technician training, Josh Gaynor, “The company has made significant investment into a facility that will give our trainers an ideal environment for both comprehensive and safe instruction.”

In addition, Gaynor reported that the learning center at Milton CAT has received a Regional Dealer Learning Center Certification and is now the Caterpillar-approved training center in the northeastern United States.

“That will offer other area Cat dealers a more cost-effective and easier option than having to fly staff or customers to Peoria, Illinois, for approved Cat training,” said Gaynor.

Besides Milton CAT, other North American dealers who have received accreditation are Holt CAT of Texas, Toromont CAT in Canada, Ring Power out of Florida and Peterson CAT in California.

Certification Requirements

Are Demanding

According to Milton CAT Corporate Communications Director Dean Swartz, in order to become certified, Milton CAT needed to prove that it had the right people, in-depth knowledge and the infrastructure to deliver the learning and instruction at a certain level, meeting tight expectations.

“The Cat audit is on-going with a physical visit every 18 to 24 months,” said Swartz

Kelley Maxwell, Caterpillar dealer learning consultant, added, “Milton CAT has top notch instructors, and many times we come to them for input on certain courses.”

Phil Adams, technical training supervisor, EPG Global Service Training of Caterpillar, said, “Milton CAT teaches the same courses that we teach in Peoria, and in doing so, essentially becomes an extension of the enterprise, allowing technicians the same level of training, available at a more accessible location to them.

“Peoria is not the easiest place to get to for everyone.

“There is a lot of commonality with what we have in Peoria and what Milton CAT has done here — their investment is impressive as they are committed to delivering a first class learning experience to their technicians, as well as to those who come for instruction from other dealerships,” said Adams.

“Another advantage of having the training executed at the dealership level is that dealers are closer to the end market and have a real sense of customer wants and needs.”

In the case of service technicians’ training, Milton CAT is following the Caterpillar curriculum — designed to follow a technician career development path —– and offering degrees at various steps.

“The research backs up the statement that technicians want to keep learning and progressing,” Adams said.

Milton CAT is a privately-owned company with headquarters in Milford, Mass., and locations across the northeast, including upstate New York, Maine, Vermont, New Hampshire, Rhode Island and Massachusetts. The company sells and supports Caterpillar and other complementary earthmoving and power systems equipment and ancillaries.