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Roland Machinery Holds Appreciation Day to Thank Its Customers for 60 Years of Family Ownership, Success

Wed November 14, 2018 - Midwest Edition #23
CEG



Roland Machinery Company, a family-owned Komatsu dealer with branches in Illinois, Michigan, Missouri, Wisconsin and Indiana, celebrated 60 years in business Oct. 26 at its 13th Annual Customer Appreciation Barbecue.

The celebration, held at the company's Springfield, Ill., branch, also featured an open house that treated visitors to demonstrations of Komatsu intelligent machines.

Roland Machinery was founded in 1958, when family patriarch Earl Roland was offered a dealership as a partner in Springfield. He and his partner, Ken McElroy, who had managed a branch for the Altorfer's Caterpillar dealership in the Quad City area of Iowa, named their new venture the McElroy-Roland Machinery Company. Together, they gradually achieved success selling International Harvester Construction Equipment.

McElroy, who was 13 years Earl's senior, retired in 1970. Another major change occurred in the early 1980s, when Roland Machinery Co., as it was now known, switched from International Harvester to handling the Komatsu line of equipment.

The Japanese company was relatively new to the United States market at the time, and the changeover increased not only Komatsu's presence in the Midwest, but the presence of Roland Machinery, as well.

In 1985, Roland acquired the Komatsu account in the St. Louis area, including branches in Columbia, Cape Girardeau and Palmyra in Missouri and, in 1987, in Carterville, Ill. In 2003, it acquired the Komatsu dealership in Wisconsin with headquarters in Green Bay and branches in Milwaukee, Madison, Eau Claire and Wausau, as well as Escanaba, Mich.

Also in 2003, Roland became the Wirtgen Group dealer for its entire territory. Roland has won numerous awards for being a top Wirtgen Group dealer in North America.

Expansion continued in 2017 as Roland added a branch in Peoria, Ill. In 2018, Roland built a 9-acre, 24,000-sq.-ft. branch in Raymond, Wis., and acquired Heavy Equipment Specialists LLC, in Slinger, Wis., raising the number of its full-service facilities to 17.

The company has more than 375 employees, including a service staff of technicians who are required to undergo a minimum of 60 hours of training per year. Because of its high professional standards, Roland Machinery is continuously recognized as the best-trained Komatsu dealership.

Roland's key manufacturers are Komatsu, Komatsu Forestry, Wirtgen, Vogele, Hamm, Kleemann, Sennebogen, Doosan Portable Power, Atlas Copco, Leeboy, Gradall, Montebert, Esco and Hensley.

Roland continues to expand its rental presence in the marketplace. All 17 facilities have access to a large rental fleet that includes excavators, wheel loader, dozers, articulated trucks, mills, rollers, crushers, screens, air compressors, hammers, along with many specialty attachments. Rentals account for a significant portion of Roland's business volume.

Over six decades, the idea of family became the driving force behind Roland Machinery's longevity and continued success. The company is now run by the second and third generations of Rolands. Earl passed away in 2013, but with his son Ray as CEO, his grandson Matt as president and his granddaughter Rachel Pennell heading up human resources, the dealership he created is still widely regarded as one of the most successful in North America.

The recipe for that success has been, and remains, simple — represent a great product line and meet customers' needs through excellent product support and service. Staying on a successful track for 60 years means always finding new ways to gain an advantage over the competition and hiring people who have the same goal in mind.

As a family business, Roland Machinery understands that customers are buying much more than just product: Every time they purchase or rent equipment from the company, they are investing in the family's reputation.

"The selling of construction equipment is a demanding job if done successfully," Earl Roland once said. "Not only is there a lot of preparation time in selling a big ticket item, but the after sale attention to the customer is not only expected, it's demanded!"

CEG

Roland Machinery Co. customers saw a wide range of Komatsu iron at the open house, such as this HM400 articulated truck and PC490 excavator.
Roland Machinery Co. customers saw a wide range of Komatsu iron at the open house, such as this HM400 articulated truck and PC490 excavator.

Brain Corbett of H&R Construction Equipment Parts Inc., Buffalo, N.Y., was on hand to answer questions from customers at the open house.
Brain Corbett of H&R Construction Equipment Parts Inc., Buffalo, N.Y., was on hand to answer questions from customers at the open house.

Enjoying the open house and 60th anniversary celebration (L-R) are Caitlin Glandon, Roland Machinery Co.; Chip Reyhan, president, Sangamo Construction; and Rachel Pennell, human resources manager, Roland Machinery Co.
Enjoying the open house and 60th anniversary celebration (L-R) are Caitlin Glandon, Roland Machinery Co.; Chip Reyhan, president, Sangamo Construction; and Rachel Pennell, human resources manager, Roland Machinery Co.

Greg Beyers (L) and Joe Telford, both of Dunn Company, meet in front of the Wirtgen W220i milling machine.
Greg Beyers (L) and Joe Telford, both of Dunn Company, meet in front of the Wirtgen W220i milling machine.

Halverson Construction’s Ian Krispin (L) and Ryan Spearie look over a Komatsu D51PX dozer at the open house in Springfield, Ill.
Halverson Construction’s Ian Krispin (L) and Ryan Spearie look over a Komatsu D51PX dozer at the open house in Springfield, Ill.

Chris Ingram (C), Roland Machinery Co., talks Komatsu iron with Matt Reyhan (L), vice president of Sangamo Construction, and Rusty Stewart, equipment manager of Sangamo Construction.
Chris Ingram (C), Roland Machinery Co., talks Komatsu iron with Matt Reyhan (L), vice president of Sangamo Construction, and Rusty Stewart, equipment manager of Sangamo Construction.

Old friends who took the opportunity to catch up at the open house (L-R) included Debbie and Neal McDowell of Dirt Diggers Equipment and Jerry Eastburn, a Roland Machinery Co. retiree.
Old friends who took the opportunity to catch up at the open house (L-R) included Debbie and Neal McDowell of Dirt Diggers Equipment and Jerry Eastburn, a Roland Machinery Co. retiree.

The father-and-son team of Jim and Bob Bruner, United Contractors Midwest (UCM), enjoys the Roland Machinery Co. open house.
The father-and-son team of Jim and Bob Bruner, United Contractors Midwest (UCM), enjoys the Roland Machinery Co. open house.

Josh Broughton of P.H. Broughton & Sons brought his son Connor to the open house to check out the Komatsu iron as well as the other lines of equipment Roland Machinery Co. has to offer.
Josh Broughton of P.H. Broughton & Sons brought his son Connor to the open house to check out the Komatsu iron as well as the other lines of equipment Roland Machinery Co. has to offer.

Chris Ingram (L), sales manager, Springfield Division, Roland Machinery Co., meets with customer Perry Broughton of P.H. Broughton & Sons.
Chris Ingram (L), sales manager, Springfield Division, Roland Machinery Co., meets with customer Perry Broughton of P.H. Broughton & Sons.

Chris Ingram (second from left), sales manager, Springfield Division, Roland Machinery Co., welcomes (L-R) Micky Mann, Brian Vogt and Russ Carlstron, all of Petersburg Plumbing & Excavation, to the open house.
Chris Ingram (second from left), sales manager, Springfield Division, Roland Machinery Co., welcomes (L-R) Micky Mann, Brian Vogt and Russ Carlstron, all of Petersburg Plumbing & Excavation, to the open house.

The open house featured a display of Hamm rollers.
The open house featured a display of Hamm rollers.

(L-R): Kyle McDowell, Roland Machinery Co.; his wife, Jennifer; Gary Cain, Gradall Industries Inc.; and Steve Oltmanns, Roland Machinery Co., gather in front of the Gradall XL4100.
(L-R): Kyle McDowell, Roland Machinery Co.; his wife, Jennifer; Gary Cain, Gradall Industries Inc.; and Steve Oltmanns, Roland Machinery Co., gather in front of the Gradall XL4100.

Matt Roland (R), president, Roland Machinery Co., thanks Larry Hagaman (L) and John Gardner, both of Professional Excavating, for coming to the open house and 60th anniversary celebration.
Matt Roland (R), president, Roland Machinery Co., thanks Larry Hagaman (L) and John Gardner, both of Professional Excavating, for coming to the open house and 60th anniversary celebration.

Taking care of the cooking duties are Jay Germann (L), general manager and used equipment manager of Roland Machinery Co.; and Paul Walters, sales and rental coordinator.
Taking care of the cooking duties are Jay Germann (L), general manager and used equipment manager of Roland Machinery Co.; and Paul Walters, sales and rental coordinator.

Enjoying the open house and celebrating Roland Machinery Co.’s 60th anniversary (L-R) are company President Matt Roland; John Basham, Otto Baum Co.; and Matt Frans, Roland Machinery Co.
Enjoying the open house and celebrating Roland Machinery Co.’s 60th anniversary (L-R) are company President Matt Roland; John Basham, Otto Baum Co.; and Matt Frans, Roland Machinery Co.

Dan Smith (L), Roland Machinery Co.’s vice president and general manager, product support, meets with Scott Halverson, president of Halverson Construction.
Dan Smith (L), Roland Machinery Co.’s vice president and general manager, product support, meets with Scott Halverson, president of Halverson Construction.