The Victor L. Phillips Company has been ranked by SATISFYD as one of the Top 55 dealers in the equipment industry, winning the 2018 SATISFYD Top Dealer Award. This honor is awarded to an exclusive group of the best dealerships as selected by their own customers, and represents those dealers who have shown a strong commitment to putting customers first.
“We are honored to be recognized as a Top Dealer by SATISFYD for 2018," said Bill Schoenfelder, president of the Victor L. Phillips Company. "Knowing this was driven by customer feedback from over 1,000 dealerships worldwide, it is a great achievement. Our company will celebrate 107 years this year and we are often asked, 'How do you survive for over 100 years?' The answer to me is simple: 'Take care of your customers.' Our people know this and are obviously trying to live this every day. Thank you to our employees who care, thank you for our customers who continue to support us, and thank you to SATISFYD for helping us understand our customers.”
As the equipment industry continues to consolidate and product differentiation continues to shrink, the standout dealers will be those with a commitment to serving the customer.
The complete list of the 2018 SATISFYD Top Dealer Award winners can be found at http://www.satisfyd.com/topdealeraward/.
Each year SATISFYD conducts customer experience surveys on behalf of over 1,000 equipment dealers from a variety of industries. We empower these dealers to listen to their customers by collecting valuable feedback that drives important business decisions and improvements.
SATISFYD aggregates the data and feedback collected during the previous year and uses it to recognize the highest performing dealers. SATISFYD compares dealer overall scores to their industry benchmarks and select the highest performing dealers throughout the U.S., Canada, and Australia.
SATISFYD is an expert in customer feedback processes in the heavy equipment industry. Hundreds of equipment dealers use SATISFYD to help their businesses recognize, respond to and resolve issues identified by their customers, thus empowering them to improve customer satisfaction and loyalty while reducing customer defection.
About The Victor L. Phillips Company
The Victor L. Phillips Co. (VLP) is the Midwest's premier construction equipment source. Founded in 1911 and still family owned, VLP offers service, parts, sales, and rental of new and used heavy construction and commercial utility equipment.
VLP has 7 locations serving:
- Kansas City, Mo. (Corporate office)
- Topeka, Kan.
- Garden City, Kan.
- Wichita, Kan.
- Springfield, Mo.
- Joplin, Mo.
- Belton, Mo. (Rex Spencer Equipment Co.)
For more information, about VLP, visit www.vlpco.com.
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