(L-R) are Bill Ciaccio, service manager, Norris Sales; Joshua Renkema, national technical specialist, Wacker Neuson; Don Zajick, president, Norris Sales; Karen Zajick, vice president, Norris Sales; Warren Kennedy, national technician of the year, Norris S
Wacker Neuson has launched a certified dealer award program for its full line, contracted dealer network. The award recognizes Wacker Neuson dealers that show exceptional aftermarket service and support. Norris Sales Company Inc., Philadelphia, Pa., is one of the first dealers to achieve Wacker Neuson’s certified dealer status and to receive the award.
To qualify, dealers must reach a minimal threshold on a point evaluation system, which is based on a variety of aftermarket services including spare parts availability, organization structure, machine record management and continuous training. All Wacker Neuson contracted dealers will be introduced to this new program throughout the year and will be awarded certification levels to provide the best overall support and experience for end users. Dealers achieving the certified dealer Award receive a plaque and other supporting programs. Wacker Neuson dealers will work closely with a dedicated aftermarket dealer development team to create a strategy to help grow and proactively prepare to support the emerging technology on the market.
“Being able to support and service innovative products while minimizing downtime is essential,” said Jason Oglesby, technical services manager of Wacker Neuson. “The program is designed to arm our dealers with the resources they need to best support their Wacker Neuson fleet. In turn, the dealer’s customers can be assured their equipment is backed by a strong distribution network and a manufacturer who stands behind every product.”
Wacker Neuson representatives were on hand at Norris Sales Company Inc., April 30 to present the certified dealer award. Also included in the day’s events was the presentation of the national technician of the year award, which was presented to Warren Kennedy, who was nominated for his exceptional support.
“We are extremely proud to have been recognized as a top service department by Wacker Neuson,” said Karen Zajick, vice president of Norris Sales Company Inc. “Having quality technicians and being recognized for it is truly rewarding. We really value the partnership we have with built with Wacker Neuson over the years. The combination of best in class equipment with best in class service equals an unrivaled benefit to our customers. We are proud to be involved with such an outstanding company and group of people and looked forward to many more years of continued growth”.