Digabit Inc. announced a recent agreement with Atlas Copco Construction (ACC) to provide its Documoto software and related technical services. Atlas Copco maintains a large portfolio of products, from compressors, generators and pumps to demolition, road construction and compaction equipment. ACC products are sold through a dealer and distributor network that spans more than 180 countries, making them a true global force in the heavy construction industry.
The long service life of ACC's products means a large after-sale market opportunity, including replacement part sales and maintenance services. ACC's Vice-President of Technical Support, Peter Bengtsson, wanted to update the capabilities of its customer support operations to capture more revenues and enhance customer loyalty.
“Printed books are obsolete the moment they are printed,” said Bengtsson. “We wanted to go to a live environment.”
ACC needed a cloud-based solution, with product updates, technical information, and pricing available to customers in as close to real-time as possible. They also were attracted to Documoto's Web library, where operating instructions, videos and other supporting documentation can be uploaded and viewed by dealers, service personnel, and internal users.
The ultimate decision to engage with Digabit and deploy the Documoto platform was clinched after a demonstration with a core group of Atlas Copco dealers. They were impressed by the application's search functions and its ability to integrate directly into existing dealer Web sites, making the process of finding and ordering parts quick and easy compared to their previous system.
For more information, call 303/957-2822, visit www.digabit.com or email [email protected].
