Officials with Fabick CAT will hold a groundbreaking ceremony Monday, May 7 at 10:30 a.m. to signal the start of construction on a new Customer Engagement Center.
During this economic recession, St. Louis and surrounding areas have felt the pressure of dwindling profit margins and the fear of failing businesses. Fabick CAT, the Caterpillar light and heavy construction equipment dealer in and around southern Illinois and Missouri with its headquarters in Fenton, is however one company that’s not downsizing but instead is expanding.
Officials with Fabick CAT will hold a groundbreaking ceremony Monday, May 7 at 10:30 a.m. to signal the start of construction on a new Customer Engagement Center. “When finished, the new Customer Engagement Center will have seven to ten corporate offices, a conference room, a balcony, the new merchandise store, a condition monitoring area, the machine oil testing lab, and the new Fabick TV production room,” said General Manager Mike Pospischil.
“This new facility will allow us to ever serve our customers better, a firm belief started by John Fabick Sr. from the very beginning. We want to showcase Fabick CAT, build new relationships, and exceed our customers’ expectations,” Pospischil said. All facets of Fabick’s business will be conducted in this new addition. It will be a one-stop-shop for new and existing customers. This project is expected to be completed by late Fall 2012.
"Upstairs there is a conference room that we will use to train employees to think like our customers, to take a walk in their shoes. We do this to help us understand their ever- changing needs in the marketplace," Pospischil said. “The conference area will be open to customers, construction businesses, landscaping businesses, and associations. We strive to treat our customers one way and that’s first class," Pospischil said. "This is a place we’re going to be proud of, customers will be proud of, and Fenton is going to be proud of."
The Chamber of Commerce welcomed the addition to Fenton’s community and trade industries.”On behalf of the 445 members of the Fenton Area Chamber of Commerce, I am excited to celebrate Fabick’s expansion and addition of the new Customer Service Center,” said Jeannie Braun, executive director of the Chamber of Commerce. ”This construction is a welcome sight for the community as a great start in revitalizing the I-44 corridor. Fabick CAT has been an outstanding supporter of the Chamber for over 40 years as well as a considerable asset to the whole community,” said Braun. “Their success is our success!”