Hundreds Gather for Bobcat of Rhode Island Customer Appreciation Event

Tue April 23, 2013 - Northeast Edition
CEG


John Black (C) and Mike Bucket (R) of All State Asphalt, Sunderland, Mass., sign up for the free Bobcat raffle with Bobcat of Rhode Island’s Tim Bingham.
John Black (C) and Mike Bucket (R) of All State Asphalt, Sunderland, Mass., sign up for the free Bobcat raffle with Bobcat of Rhode Island’s Tim Bingham.
John Black (C) and Mike Bucket (R) of All State Asphalt, Sunderland, Mass., sign up for the free Bobcat raffle with Bobcat of Rhode Island’s Tim Bingham. Guests gather to inspect the equipment. Stihl representatives demonstrate their line of products. Jeff Towle is in the driver's seat, while his proud father, Jacob Towle of Towle Brothers Landscaping, Cumberland, R.I., beams. Donny Gingras of the Bobcat team demonstrates the maneuverability of the Bobcat front loader by picking up small objects and dropping them in a can. Two points! Guests line up outside the Bobcat of Rhode Island store to register for the free raffle and receive a T-shirt. Ian McMullin greets Genevieve Jolley and her children, Thomas, Anna and Isabella, as they arrive to the event from Walpole, Mass. (L-R): The parts and service team of Mark Haverly, James Brown, Dave Methe and Perry DeYoung await customers in the garage bay where they eventually led them to operate a Bobcat skid loader by remote control. Service Manager John Brogan and staff prepare Bobcat T-shirts to present to all customers who registered for the free Bobcat raffle. Eric Bieler (foreground R) and Channing Ehlert (background R) of the Bobcat sales team register contractors as they arrive. Skip Vasconcelos and his son, Seth, of the Four Brothers Co., New Bedford, Mass., look at a Bobcat S550. Bobcat of Rhode Island Owner Stuart Graham (R) shows a Bobcat 4X4 5600 Toolcat to guests Michael Hoffman and his son, A.J. Hoffman. A guest operates and MBW Ground Pounder. Bradd Read of New England Helical & Excavation Inc. and his son, Zack, check under the hood of a Bobcat E35.

Hundreds of contractors and their families attended Bobcat of Rhode Island’s Customer Appreciation Day April 6 in Warwick, R.I.

Stuart Graham owns the only exclusive Bobcat store in R.I. along with the three existing stores in Hartford and Stratford, Conn., in addition to West Springfield, Mass. His newest 10,000-sq.-ft. location officially opened in September 2012, but his group wanted to greet customers in early spring with a day of raffles, demonstrations, food, sales, music and more.

The afternoon event included a free raffle of a Stihl Blower, an RC Bobcat, a $50 gift card, and a customized Bobcat hoodie. Dozens of T-shirts and other gifts were handed out. The event was fully catered with hot dogs, pulled pork sandwiches, salads, brownies, beverages, and more by Lemon & Oil, a popular Seekonk, Mass., deli caterer.

Stihl Timbersports was on hand to provide hot saw, overhand chop, and springboard demonstrations. Outside the shop, guests enjoyed an excavator operator challenge and representatives of Honda and the other manufacturers each had their own booth.

Outside the garage behind the new showroom, parts and service representatives Mark Haverly, James Brown, Dave Methe and Perry DeYoung directed contractors to operate a full-sized Bobcat skid loader by remote control.

Graham said the event is representative of every day at the new Bobcat. “I want our customers to realize that our focus is on customer service,” he said. “We strive every day to provide the highest level of customer service possible. We are very easy to get to from South County, we are right down the road from Providence; you can access us easily from all over the state. We are in the heartbeat of Rhode Island, right here.

“Our Rhode Island Branch greatly benefits from being part of a larger enterprise, all four locations share parts and new and used inventory, having these resources readily available allows us to provide an increased level of customer service,” he said.

“I can see them from the highway, off Route 37, as I was driving down,” said Mark Rufo of Bristol, R.I. “I didn’t know they were here, but I do now. This is a great place to stop.”

Bobcat also sells and services a full line of Stihl, Honda, MBW, Towmaster, Buffalo Turbine, US Mower, and other products.

Bobcat of Rhode Island is located at 421 Lincoln Ave., Warwick, Jefferson Blvd. exit of Interstate 95, just off Route 37.

For more information, call 401/921-4300, or visit www.bobcatct.com.