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Kirby-Smith Machinery Appoints Kevin Chastain General Service Manager

Wed May 15, 2019 - Midwest Edition #10
Kirby-Smith Machinery

Kevin Chastain
Kevin Chastain

Kirby-Smith Machinery Inc. (KSM) has named Kevin Chastain as general service manager, expanding the company's leadership team of highly experienced industry professionals.

Chastain will work to implement strategies that further the growth and development of all service operations, which include more than 300 departmental employees across the company's 11 branches in Oklahoma, Texas, Kansas, and Missouri.

"We are very excited that Kevin has joined our team here at KSM," said Brad Campbell, vice president of product support. "His long history with the Komatsu family of products and his broad depth of knowledge of the service industry will serve him well as we continue to provide our customers world class customer service."

Chastain has nearly two decades of management experience related to equipment service and sales at both the distributor and manufacturer level. He spent the last six years in various executive roles at Linder Industrial Machinery and brings a solid background in technical support to his new position.

He began his career as a service technician in Texas before being promoted to leadership positions such as service manager and product support representative. He has served Komatsu America Corp. in several different management positions related to mining sales, customer support, and international service.

"I'm thankful to join the KSM Team and help continue to expand our service offerings as we successfully build the KSM brand through customer experience," Chastain said. "Our goal is to be an indispensable resource to our customers as we navigate the ever-changing landscape of their needs. Henry Ford said, ‘You can't build a reputation on what you are going to do.'

"That means we must be deliberate and purposeful in our actions, finding ways to say ‘yes' to our customers and solving their problems with mutually beneficial resolutions."

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