Twenty years ago, Manufacturer’s Diversified Services (MDS), a representative company for manufacturers based in New Holland, Pa., was established with the commitment to become “Attachments Specialists,” focusing on attachments to be used on skid steer loaders, compact tractors and larger construction equipment.

For its hundreds of dealers in the eastern United States, MDS has offered a number of benefits through the years, including hands-on training seminars, quotes and orders confirmed by fax or e-mail, product demonstrations, help with open houses, regular visits by trained personnel and research to find rare attachments.

MDS works closely with all its manufacturing suppliers to make sure they can respond quickly to orders and can deliver product as soon as possible.

For end users, MDS also offers a number of benefits, such as free product literature, the name and number of the closest dealer, answers to technical questions, choosing the right model attachment, and handling MDS product retail sales in areas not covered by dealers.

John Bentley, founder of MDS in 1988 and currently its president, commented on the four-part commitment that has guided the company through the years, “First and foremost, we’re very proud of our friendly, knowledgeable people, all well trained and with a sincere desire to help dealers. We amplify dealers’ efforts by helping them train people, at their locations and during our ’hands-on’ attachments seminars.

“Secondly, from the very beginning, we vowed to use electronic telephone answering services only when we were out of the office or just too busy to handle all calls at once. We know our dealers want to talk to a person, not a machine.

“The third part of our commitment was to use the latest computer software and fax services to the fullest extent in order to provide dealers with complete and accurate written quotations quickly and to process their orders with a minimum of errors or trace the shipment of orders easily and rapidly.

“The fourth part of our commitment was to get back to dealers as soon as possible with answers and solutions. We understand very well that dealers must react quickly to capture all available sales opportunities. If we can’t respond immediately, we pledge to reply just as soon as we possibly can so we don’t keep dealers and their customers waiting.”

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