Terex Delivers Solutions Throughout the Life of Your Equipment

📅   Tue October 03, 2017 - National Edition


Terex Utilities highlighted the many services it offers customers throughout the lifecycle of their equipment during the International Construction & Utility Equipment Expo (ICUEE).
Terex Utilities highlighted the many services it offers customers throughout the lifecycle of their equipment during the International Construction & Utility Equipment Expo (ICUEE).

Terex Utilities highlighted the many services it offers customers throughout the lifecycle of their equipment during the International Construction & Utility Equipment Expo (ICUEE).

“As a strategic business partner with our customers, our relationship with owners and fleet managers are only just beginning when they purchase Terex equipment,” said Richard Gunderman, director of aftermarket operations.

The Terex Utilities booth during the biennial show in Louisville, Ky., highlighted some of the components of the company's lifecycle solutions: parts, transfers and rebuilds, inspections and preventative maintenance, and technical support. Terex team members with expertise in these solutions positioned in each of the Terex service centers located at the show to answer customers' specific questions.

Parts: Terex's OEM parts inventory includes items for all makes of aerial devices, digger derricks, and auger drills in addition to Terex brands as well as extensive product availability of accessories and tools used with this equipment.

“Multi-site parts hubs are strategically located around the country, enabling Terex to turn parts requests around quickly, most within 24 hours,” said Gunderman.

Transfers and Rebuilds: Terex specializes in reconditioning aerial devices and digger derricks for all major brands, providing fleet managers with an efficient way to extend the life of their equipment.

Inspections and Preventative Maintenance: Inspection and PM programs are tailored to a customer's needs and work to keep unplanned repairs to a minimum while increasing the available uptime.

“Having a well maintained, properly operating and compliant fleet helps to ensure it is ready to work when you need it,” said Gunderman.

Technical Support: Whether its service schools, online training, operator certification, or access to safety alerts or product advisories, Terex's technical support services are just a phone call away. New centralized contact information (utilities.service@terex.com and 1-844-TEREX-4U, 1- 844-837-3948) makes it easier for customers to be immediately directed to the right department.

Terex Utilities can be reached from 7 am to 5 pm Central Time, with additional emergency call support 24/7.

“Utilities and contractors are looking for solutions that support safe work practices, are reliable and cost-effective throughout the life of the equipment. Terex is responding by delivering solutions that do just that,” said Gunderman.

For more information, visit http://www.terex.com/utilities/en/service- support/training/index.htm.