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Tri-Parts and Service Grows With Quick Parts Mantra

Wed March 23, 2005 - Northeast Edition
CEG



Tom Petty laments in one of his songs that “the waiting is the hardest part.” He likely had other things on his mind than iron, but waiting for equipment parts is not only hard, but costly.

For almost seven years, Tri-Parts and Service has experienced tremendous growth due in large part to getting parts for customers’ equipment quickly.

Tri-Parts and Service was founded when the ownership of Tri-Supply and Equipment determined that to best serve its customers not only in the Delmarva peninsula, but for all customers in the northeastern and southeastern United States, it needed to create a separate independent entity within the company based in New Castle, DE

At any given time, Tri-Parts boasts an inventory of more than 400,000 parts valued at approximately $500,000 and pledges to obtain any part, anytime.

John Green is parts manager of Tri-Parts and Service and has been with the company since 2001.

“We can find parts that are even out of date, too,” he said. “We have six people on our staff and we are all specialists with decades of experience in parts. We also have 10 technicians and five service trucks at our locations in New Castle and Dover, DE, and Salisbury, MD — all this, we feel, makes us a step above the rest because we can tell within minutes after speaking with a customer what we need to do.”

Tri-Parts and Service representatives frequently find themselves visiting job sites, 24/7, to resolve whatever part problem a contractor may encounter.

“We had a contractor who recently purchased a lot of heavy equipment and he began to experience some downtime,” said Green. “We spent the whole afternoon there and really researched the job and not only found the right part, but made sure that we prevented any future problems.

“We had another example in Ohio,” he continued. “This client, who never bought a machine from us, called us because they heard from a friend in Delaware, that we could tell him what was wrong on the job and that we could find a part over the phone for him. It doesn’t matter whether the parts are for small or large equipment, we’ll have it or find it right away.”

Tri-Parts and Service’s Web site is an integral tool for customers looking for parts. There, they can quickly locate parts for a wide array of equipment, receive quotes on equipment and parts, apply for credit and much more.

For more information, call 302/838-6333, or visit www.triparts.com.