Equipment East has become one of the first LiuGong Certified Cummins Service Providers in its dealer network. LiuGong recently formed a strategic alliance with Cummins, a long-term partner and supplier of engines for LiuGong products. LiuGong dealers now have the opportunity to become a certified and authorized Cummins Service Provider. The goal for both LiuGong and Cummins through this partnership is to provide their joint customer base with enhanced customer service and support on a local level.
In order to attain its Certified Cummins Service Provider designation, Equipment East completed technical and warranty training through its local Cummins distributor. It now maintains a consistent Cummins parts inventory specific to engine repairs and has invested in the tools necessary to service the engines it is certified to work on.
Traditionally, a LiuGong equipment owner would need to contact its local LiuGong dealer for any warranty related service issue except those related to the engine. When an engine repair was required during the warranty period, the customer or their LiuGong dealer would have to contact their closest Cummins distributor to perform the service. By becoming certified, Equipment East is now able to work directly with a Cummins distributor to secure genuine Cummins parts to perform required engine maintenance or repairs, providing a new level of convenience to their customers. With this certification, Equipment East can assure customers that all LiuGong products powered by a Cummins Engine in its territory receive engine support right at its dealership.
According to Giovanni Albanese of Equipment East, “For our dealership, this certification is invaluable. It allows us to ensure that we can get our customers equipment fixed regardless of the failure as quickly as possible, thereby eliminating or minimizing downtime. Being able to make that promise and stand behind it helps us sell LiuGong products. ”
LiuGong Construction Machinery has been producing construction equipment for more than 50 years and is growing throughout the world, producing 50,000 plus wheel loaders a year. LiuGong currently offers wheel loaders, excavators, mini-excavators, backhoe loaders, skid steer loaders and vibratory soil compactors to the North American Market.
Equipment East is a growing construction equipment dealership based in Dracut, Mass. It currently represents the LiuGong product line in Massachusetts, Vermont, New Hampshire and Rhode Island. With more than 30 years experience in the sale of construction machinery, the staff of Equipment East works closely with customers in the selection of the right equipment to complete their jobs. Equipment East is a full service dealership offering sales, rentals, parts and service for a variety of equipment types.
For more information, call 978/454-3320 or visit www.LiuGongNA.com or www.equipmenteast.com.
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