Buniva Brings Customer's Perspective to Edward Ehrbar Inc.
Before joining Edward Ehrbar Inc., Buniva worked for more than a decade running equipment and a crew for a small excavation company in Vermont.
📅 Mon March 21, 2016 - Northeast Edition
Kevin Buniva joined Edward Ehrbar Inc. as a product support sales representative, bringing with him more than a decade of experience working for an excavation company. He covers Bronx, Dutchess, Orange, Putnam, Rockland, Ulster and Westchester counties in
A few months ago, Kevin Buniva was on the other side of the dealer-customer relationship. “I understand the vital role a distributor plays in maximizing uptime for excavation, paving and other companies that use equipment, because I've been in their shoes,” said Buniva, who joined Edward Ehrbar Inc. as a product support sales representative (PSSR) in 2015. Buniva covers Bronx, Dutchess, Orange, Putnam, Rockland, Ulster and Westchester counties in New York in addition to Fairfield County in Connecticut.
“My role is to work closely with our customers to meet their parts and service needs. If they have questions, concerns or want to talk about how to increase efficiency or production, I am here to help.”
Before joining Edward Ehrbar Inc., Buniva worked for more than a decade running equipment and a crew for a small excavation company in Vermont. He helped maintain its fleet during the winter so that it would be ready to go when peak construction season came around. “It was excellent experience for this PSSR position,” said Buniva, who also had worked for a development company and ran equipment in high school. “Learning how to properly run and maintain equipment as an operator has allowed me to be very helpful when working with customers.”
More Than Parts and Service
Buniva said his role is about more than just being a contact for ordering parts or setting up a service contract.
“I'm happy to fulfill those requests, but I want customers to know how to get the maximum benefits from their equipment throughout its life. I educate customers about using KOMTRAX to track their machinery; reducing idle time; taking advantage of eParts; and using the right machine, in the proper mode, in the right application — among other things,” he emphasized. “We also offer complimentary walk-around inspections. If a customer wants a more complete inspection, we run a functionality test of the hydraulics, for a fee. The idea is to identify any potential issues and address them before they may become catastrophic.”
(This story was republished with permission from Ehrbar Advantage 2015 Number 2.)
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