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Milton CAT Opens Tonawanda, N.Y., Facility

Tue June 21, 2022 - Northeast Edition
Milton CAT


Milton CAT, the Northeast's Caterpillar (CAT) equipment dealer, has opened its 13th location, a 40,000 sq. ft. purpose-built, Tonawanda, N.Y., facility.

Every feature of the facility is in place to improve safety and efficiency so Milton CAT can support western New York equipment owners with machine sales, machine service, Cat parts, Cat work tools, hydraulic hose repair, and Trimble technology from SITECH Northeast, the manufacturer said.

The location also offers generator rentals, Cat merchandise and has a two-acre machine operation and demonstration area.

The Wheeler Street site is the former home of the Spaulding Fibre Company, which was a pillar of the Tonawanda community for more than 80 years.

"We are extremely excited to serve and support the Buffalo area with equipment, machine control technology and timely service from our new state-of-the-art and strategically located facility. We are proud to call this historic site our new home and we look forward to carrying on Spaulding's legacy as an involved member of Tonawanda's business community," said Machine Sales Manager Jason Pierce.

The facility's 10,000 sq. ft safety-oriented earthmoving machine service shop features heated floors to keep technicians comfortable and to dry equipment, three in-floor scissor lifts with 12,000 lb. capacity each for compact machines, four cranes from Simmers Crane Design & Services of Tonawanda, five oil reels that dispense triple-filtered oil, and all the tools and equipment required for a wide range of service tasks.

The parts department features a fully stocked hydraulic hose repair center with most repairs being done in under 30 minutes and an automated vertical lift parts stocking system (VLM) that stores 22,000 different line items on revolving tracks that automatically come down when a part is sourced by the system.

Ninety-six percent of parts orders can be fulfilled from Tonawanda's inventory. If a part is not in stock, it will come on the nightly shuttle from Milton CAT headquarters in Milford, Mass., or CAT's parts depot in York, Pa., and be available as soon as the next business day.

Customers also can pick their parts up at one of several conveniently located drop boxes throughout western New York. The drop boxes are accessible 24 hours a day.

Tonawanda is the first Milton CAT location with a SITECH Northeast presence. SITECH Northeast is an authorized, independent provider of Trimble site positioning, machine control technology, training, support and service. The facility's demo area will be used for CAT machine and Trimble technology sales and training demonstrations.

To celebrate the opening of the Tonawanda facility, Milton CAT hosted an open house that included tours, machine and technology demonstrations, capability information stations, red tag specials, Global Operator Challenge and refreshments.

Milton CAT’s new 40,000 sq.-ft. facility serving the Buffalo, N.Y., market, is located at 400 Wheeler Street, Tonawanda, N.Y. (Photo courtesy of Milton CAT)
Milton CAT’s new 40,000 sq.-ft. facility serving the Buffalo, N.Y., market, is located at 400 Wheeler Street, Tonawanda, N.Y. (Photo courtesy of Milton CAT)

Buffalo is the first Milton CAT location with a SITECH Northeast presence on site.  SITECH Northeast is Milton CAT’s dealer for Trimble machine automation technology. (CEG photo)
Buffalo is the first Milton CAT location with a SITECH Northeast presence on site.  SITECH Northeast is Milton CAT’s dealer for Trimble machine automation technology. (CEG photo)

The centerpiece of the showroom is a 1949 D2 tractor, which was owned by a farmer in Batavia, N.Y., who actually operated this tractor until he was ninety years old. (CEG photo)
The centerpiece of the showroom is a 1949 D2 tractor, which was owned by a farmer in Batavia, N.Y., who actually operated this tractor until he was ninety years old. (CEG photo)

Whether you are looking to restock on lubricants or grab some new Caterpillar apparel, the Milton CAT showroom has you covered. (CEG photo)
Whether you are looking to restock on lubricants or grab some new Caterpillar apparel, the Milton CAT showroom has you covered. (CEG photo)

Guests of the Milton CAT grand opening enjoyed a hot lunch and cold beverage. (CEG photo)
Guests of the Milton CAT grand opening enjoyed a hot lunch and cold beverage. (CEG photo)

The demo area gives operators with all levels of experience the opportunity to test drive the latest in Caterpillar earth moving equipment. (CEG photo)
The demo area gives operators with all levels of experience the opportunity to test drive the latest in Caterpillar earth moving equipment. (CEG photo)

Equipping virtually any category of earth moving equipment with the latest Trimble technology from SITECH is a combination that can’t be beat. (CEG photo)
Equipping virtually any category of earth moving equipment with the latest Trimble technology from SITECH is a combination that can’t be beat. (CEG photo)

Caterpillar machines for every application from landscaper to bridge builder and the experts to back up your purchase are available at Milton CAT’s new Buffalo, N.Y., facility. (CEG photo)
Caterpillar machines for every application from landscaper to bridge builder and the experts to back up your purchase are available at Milton CAT’s new Buffalo, N.Y., facility. (CEG photo)

The Wheeler Street site is the former home of the Spaulding Fibre Company, which was a pillar of the Tonawanda community for more than 80 years. (Photo courtesy of Milton CAT)
The Wheeler Street site is the former home of the Spaulding Fibre Company, which was a pillar of the Tonawanda community for more than 80 years. (Photo courtesy of Milton CAT)

The 10,000 sq.-ft. shop is specifically designed for technician’s safety and comfort. The 10-in.-thick concrete floor is heated, keeping technicians comfortable during brutal Buffalo winters. The shop has three in-floor scissor-lifts and four overhead cranes. (CEG photo)
The 10,000 sq.-ft. shop is specifically designed for technician’s safety and comfort. The 10-in.-thick concrete floor is heated, keeping technicians comfortable during brutal Buffalo winters. The shop has three in-floor scissor-lifts and four overhead cranes. (CEG photo)

The bulk oil room supplies oil to all the service stations within the shop.  All oil is triple filtered going into the tanks and once again when it leaves the tank.  There are four tanks, each with a capacity of 7,000 gal. (CEG photo)
The bulk oil room supplies oil to all the service stations within the shop.  All oil is triple filtered going into the tanks and once again when it leaves the tank.  There are four tanks, each with a capacity of 7,000 gal. (CEG photo)

The star of the new parts department are these new VLMs or vertical lift machines, which store parts on revolving tracks that automatically come down when a part is needed. Each of the five VLMs can store up to 22,000 different line items.(CEG photo)
The star of the new parts department are these new VLMs or vertical lift machines, which store parts on revolving tracks that automatically come down when a part is needed. Each of the five VLMs can store up to 22,000 different line items.(CEG photo)

Any piece of equipment that goes in to the shop first visits the wash bay to avoid contamination. It is washed with a 4,000-psi heated pressure washer.  All wastewater is properly contained and decontaminated per EPA regulations. The filtered water is then re-used to wash future machines. (CEG photo)
Any piece of equipment that goes in to the shop first visits the wash bay to avoid contamination. It is washed with a 4,000-psi heated pressure washer. All wastewater is properly contained and decontaminated per EPA regulations. The filtered water is then re-used to wash future machines. (CEG photo)

The work tool (attachment) storage area keeps tools protected from the elements. (CEG photo)
The work tool (attachment) storage area keeps tools protected from the elements. (CEG photo)

Customer parts pickup area where customers can self-serve picking up parts, using a kiosk for easy and fast in and out service. (CEG photo)
Customer parts pickup area where customers can self-serve picking up parts, using a kiosk for easy and fast in and out service. (CEG photo)

The Milton CAT hose shop typically turns new hydraulic hoses in about 30 minutes. (CEG photo)
The Milton CAT hose shop typically turns new hydraulic hoses in about 30 minutes. (CEG photo)




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