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5 Best Practices for Manufacturers and Dealers to Help Customers Extend the Life of Their Equipment

How equipment manufacturers can take advantage of telematics data and service management technology to increase the longevity of every asset in their fleet.

Mon March 16, 2015 - National Edition

Equipment is expensive and so is repairing it. If there was a way you could cut service costs and improve efficiency to tackle more orders, you would, wouldn’t you? Well, with fleet tracking and telematics systems, you can track data, set up alerts, and get more life out of your rolling assets so they last longer and require fewer repairs over their lifespan.

And, above all, customers today have higher demands. They expect to receive quality service and equipment and, in return, they’ll be loyal customers and share stories of your great service and long lasting equipment with their peers.

An efficient service management system is key to managing assets on and off customer sites. The growing capabilities of modern field service management solutions help boost businesses’ productivity and service levels by identifying, measuring, and analyzing every aspect of a mobile fleet management operation.

When companies understand what’s going on with their assets they can use it smarter and more efficiently in order to extend the life of the equipment.

Follow these best practices to help your customers get the most longevity and functionality out of every asset.

1. Empower Field Service Technicians with a Mobile App

Your ability to keep equipment running smoothly is in large part dependent on the strength of your mobile field workforce. Help your equipment service technicians succeed by empowering them with real-time customer, asset, inventory, warranty, and other call resolution information available through field service technology and mobile apps. With this level of detail with them on the jobsite, techs always they know what they’re working on, show up with the right parts, and are able to bill for their labor same-day.

2. Use Telematics to Track Asset Performance

Companies with telematics tracking capabilities have instant visibility into their rolling assets so they can monitor equipment performance and functionality. Telematics data provides insights like traffic, fuel levels, driver behavior, and driver location, which allow companies to reduce drive time, improve driver safety and decrease liability, and analyze data to

With this additional information and insight into their equipment, companies know exactly when something needs repaired, how to care for the equipment, which workers might be using the equipment recklessly, and how to remedy problems.

3. Analyze and Act on Data Collected in the Field

Having large amounts data doesn’t matter much if you don’t have a way to store and make sense of it. According to a recent insight report by Trimble Field Service, “75% of businesses considered being able to make real-time decisions based on the information received as a main priority for managing field based operations.” By connecting telematics data to stakeholder web portals, visibility and actionability are no longer problems. Stakeholders can create web pages with customizable widgets that raise visibility to important data and manage future fleet activity to key performance indicators.

4. Establish Automated Alerts Based on Telematics Data

The performance information companies gain from equipment telematics allows them to take their diagnostics solutions to the next level since they’re receiving real-time data drawn directly from the equipment. Now, instead of guess-work, companies can improve equipment service maintenance by triggering alerts about engine difficulties before they become a major problem.

5. Schedule Preventive Maintenance Visits

Asset tracking and telematics systems work in unison with preventive maintenance scheduling to ensure that each fleet asset receives regularly scheduled maintenance. Like alerts, preventive maintenance visits can be scheduled as needed based on equipment performance, or in regularly scheduled intervals to maintain and measure equipment performance so companies can maximize rolling asset functionality and get more life out of their equipment.

Conclusion: Integrated Field Service Management and Telematics Solutions Make a Difference in Companies’ Bottom Lines

Efficient management and utilization of rolling assets can have a major impact on your company’s bottom line, which is why it’s so important for service organizations to make use of technology to extend the life of their equipment. Modern field service management and telematics solutions improve companies’ productivity and service levels by identifying, measuring, analyzing, and planning ways to make equipment work more efficiently and last longer with fewer repairs.

Joanna Rotter is the Content Marketing Manager at MSI.

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